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  • 1.  Email Inserting an Image

    NEW MEMBER
    Posted 26 days ago

    Hi All,

    Has anyone come across an issue where, when replying to an inbound email interaction and you use "Insert Image" to insert a picture in your reply. The receiving end see two images but only if viewed on an iphone it would seem.

    Has anyone come across this.

    Note: If attach file is use it works fine.

    Regards,

    Leigh


    #Outbound

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    Leigh Ashall
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  • 2.  RE: Email Inserting an Image

    GENESYS
    Posted 26 days ago

    Hello Leigh and welcome to the community, 

    This is an interesting issue. I have not seen this. This might be better for customer care to look at. I would recommend your admin open a case with with customer care Routing team. I don't know if they will find anything right out of the gate but they can dig in more technically than we can do here in a public forum. 

    I would recommend providing interaction id, screen shots of whats being sent and whats being received, make and model of the iPhone as well as current OS. I believe this would be enough to have care start investigating. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Email Inserting an Image
    Best Answer

    Posted 26 days ago

    Hello,

    Did some testing and I think that's an iPhone "feature".

    When I use "insert image" it will show the image in the message and at the bottom (after the e-mail) on iPhone.
    When I attach an image it will show the image at the bottom.

    Some Googling shows several people mentioning this, and it seem to be due to how Apple handles multipart/mixed messages.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


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