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  • 1.  Email Survey Delay Change?

    Posted 02-11-2026 07:34
    No replies, thread closed.

    For email (web) interactions, we noticed that the post-interaction survey is sent 72 hours after the agent's final response.
    We would like customers to receive the survey much sooner. Is this waiting period configurable? If yes, where can we change it?


    #Implementation

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    Srikanth k s
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  • 2.  RE: Email Survey Delay Change?
    Best Answer

    Posted 02-11-2026 08:27
    No replies, thread closed.

    Good Day Srikanth

    I found the following on the community for a similar request - https://community.genesys.com/discussion/web-survey-invite-flow-72-hours-delay?hlmlt=VT.

    Does not seem that this is currently possible.  There is also an idea on the Ideas Portal in "Upcoming Development" state - https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-366

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: Email Survey Delay Change?

    Posted 02-11-2026 08:36
    No replies, thread closed.

    Stephan is correct this is a current limitation. I recommend going and voting for the idea he posted. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 4.  RE: Email Survey Delay Change?

    Posted 02-11-2026 09:22
    Edited by Cameron Tomlin 02-11-2026 09:44
    No replies, thread closed.



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    Srikanth k s
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    Original Message


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