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  • 1.  Enable Group Search by Name in Forward Calls

    Posted 07-14-2025 13:36

    Hi All, this is in reference to the feature released in 7/7's release notes and Idea EPUCC-I-801. I would have expected that I could open Call Forwarding, search for a Group and select the Group to forward my calls to. I can definitely search but I am not able to select a group. I do have a Cloud CX3 license for admin purposes (and am Off-queue), but generally only use Communicate functionality. I would still expect to be able to forward my direct extension calls.  Thanks, in advance.



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    Erin Thomsen
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  • 2.  RE: Enable Group Search by Name in Forward Calls

    Posted 07-14-2025 15:41

    Hmm...
    I'm seeing a group which has a phone number configured. I have to click the three dots to select the number I want to forward to...



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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  • 3.  RE: Enable Group Search by Name in Forward Calls

    Posted 07-14-2025 15:42

    It just requires a Communicate license with

    The following permissions:

    • Conversation > Call Forwarding > Edit
    • Conversation > Call > Add
    • Conversation > Conference > Add
    • Voicemail > Voicemail > Receive


    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


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