It just requires a Communicate license with
The following permissions:
- Conversation > Call Forwarding > Edit
- Conversation > Call > Add
- Conversation > Conference > Add
- Voicemail > Voicemail > Receive
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 07-14-2025 15:40
From: George Ganahl
Subject: Enable Group Search by Name in Forward Calls
Hmm...
I'm seeing a group which has a phone number configured. I have to click the three dots to select the number I want to forward to...
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 07-14-2025 13:36
From: Erin Thomsen
Subject: Enable Group Search by Name in Forward Calls
Hi All, this is in reference to the feature released in 7/7's release notes and Idea EPUCC-I-801. I would have expected that I could open Call Forwarding, search for a Group and select the Group to forward my calls to. I can definitely search but I am not able to select a group. I do have a Cloud CX3 license for admin purposes (and am Off-queue), but generally only use Communicate functionality. I would still expect to be able to forward my direct extension calls. Thanks, in advance.
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Erin Thomsen
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