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Hello, @Paul Ruiz Gilmour.

Here's what I've found. After the deprecation of Google and Azure voices (effective date: August 5, 2026), here's what will remain:

Primary TTS Option:
AWS Amazon Polly Neural Voices will be the only TTS engine natively available through Enhanced TTS. For the complete list of supported languages and voices, you can check Amazon's Neural voices documentation, as Genesys Enhanced TTS uses these voices directly.

Microsoft Azure Neural Voice Exceptions:
Certain Azure Neural voices will continue to be available beyond the deprecation date. These include voices for the following languages:

• Afrikaans: af-ZA-AdriNeural, af-ZA-WillemNeural
• Arabic (Egypt): ar-EG-SalmaNeural, ar-EG-ShakirNeural
• Arabic (Saudi Arabia): ar-SA-HamedNeural, ar-SA-ZariyahNeural
• Basque: eu-ES-AinhoaNeural, eu-ES-AnderNeural
• Bengali (Bangladesh): bn-BD-NabanitaNeural, bn-BD-PradeepNeural
• Bulgarian: bg-BG-BorislavNeural, bg-BG-KalinaNeural
• Chinese (Hong Kong): zh-HK-HiuGaaiNeural, zh-HK-HiuMaanNeural, zh-HK-WanLungNeural
• Chinese (Mandarin, Mainland): Multiple voices including Xiaochen, Xiaohan, Xiaomeng, Xiaomo, Xiaoqiu, Xiaorou, Xiaorui, Xiaoshuang, Xiaoxiao, Xiaoyan, and many Yun- variants (with DragonHDFlashLatest and Multilingual variants)
• Chinese (Taiwan): zh-TW-HsiaoChenNeural, zh-TW-HsiaoYuNeural, zh-TW-YunJheNeural
• Croatian: hr-HR-GabrijelaNeural, hr-HR-SreckoNeural
• Czech: cs-CZ-AntoninNeural, cs-CZ-VlastaNeural
• Danish: da-DK-ChristelNeural, da-DK-JeppeNeural
• English (India): Multiple voices including Aarav, Aarti, Aashi, Ananya, Arjun, Kavya, Kunal, Neerja, Prabhat, Rehaan (with Indic variants)
• English (Singapore): en-SG-LunaNeural, en-SG-WayneNeural
• Estonian: et-EE-AnuNeural, et-EE-KertNeural
• Filipino: fil-PH-AngeloNeural, fil-PH-BlessicaNeural
• French (Switzerland): fr-CH-ArianeNeural, fr-CH-FabriceNeural
• German: Multiple voices including Austria and Switzerland variants
• Greek: el-GR-AthinaNeural, el-GR-NestorasNeural
• Hebrew: he-IL-AvriNeural, he-IL-HilaNeural
• Hindi: Multiple voices including Madhur, Swara, and others
• Hungarian: hu-HU-NoemiNeural, hu-HU-TamasNeural
• Indonesian: id-ID-ArdiNeural, id-ID-GadisNeural
• Irish: ga-IE-ColmNeural, ga-IE-OrlaNeural
• Italian: Multiple voices including Diego, Elsa, Fiamma, Gianni, Imelda, and others
• Latvian: lv-LV-EveritaNeural, lv-LV-NilsNeural
• Malay: ms-MY-OsmanNeural, ms-MY-YasminNeural
• Polish: pl-PL-AgnieszkaNeural, pl-PL-MarekNeural, pl-PL-ZofiaNeural
• Portuguese (Brazil): Multiple voices including Antonio, Brenda, Donato, Elza, Fabio, Francisca, Giovanna, Thalita, and others
• Portuguese (Portugal): pt-PT-DuarteNeural, pt-PT-FernandaNeural, pt-PT-RaquelNeural
• Romanian: ro-RO-AlinaNeural, ro-RO-EmilNeural
• Russian: ru-RU-DariyaNeural, ru-RU-DmitryNeural, ru-RU-SvetlanaNeural
• Slovak: sk-SK-LukasNeural, sk-SK-ViktoriaNeural
• Tamil: ta-IN-PallaviNeural, ta-IN-ValluvarNeural
• Telugu: te-IN-MohanNeural, te-IN-ShrutiNeural
• Thai: th-TH-AcharaNeural, th-TH-NiwatNeural, th-TH-PremwadeeNeural
• Vietnamese: vi-VN-HoaiMyNeural, vi-VN-NamMinhNeural
• Welsh: cy-GB-AledNeural, cy-GB-NiaNeural

You can also open a ticket on Customer Care for more details or reach you Genesys Account, they may help you with more information. 

Thanks for the list.  My issue is that there will be no multilingual voices available with the Enhanced or the Generative TTS voices initially.  Guess I'll have to use Microsoft or Google as 3rd-party still.

Hello, @Paul Ruiz Gilmour.

Here's what I've found. After the deprecation of Google and Azure voices (effective date: August 5, 2026), here's what will remain:

Primary TTS Option:
AWS Amazon Polly Neural Voices will be the only TTS engine natively available through Enhanced TTS. For the complete list of supported languages and voices, you can check Amazon's Neural voices documentation, as Genesys Enhanced TTS uses these voices directly.

Microsoft Azure Neural Voice Exceptions:
Certain Azure Neural voices will continue to be available beyond the deprecation date. These include voices for the following languages:

• Afrikaans: af-ZA-AdriNeural, af-ZA-WillemNeural
• Arabic (Egypt): ar-EG-SalmaNeural, ar-EG-ShakirNeural
• Arabic (Saudi Arabia): ar-SA-HamedNeural, ar-SA-ZariyahNeural
• Basque: eu-ES-AinhoaNeural, eu-ES-AnderNeural
• Bengali (Bangladesh): bn-BD-NabanitaNeural, bn-BD-PradeepNeural
• Bulgarian: bg-BG-BorislavNeural, bg-BG-KalinaNeural
• Chinese (Hong Kong): zh-HK-HiuGaaiNeural, zh-HK-HiuMaanNeural, zh-HK-WanLungNeural
• Chinese (Mandarin, Mainland): Multiple voices including Xiaochen, Xiaohan, Xiaomeng, Xiaomo, Xiaoqiu, Xiaorou, Xiaorui, Xiaoshuang, Xiaoxiao, Xiaoyan, and many Yun- variants (with DragonHDFlashLatest and Multilingual variants)
• Chinese (Taiwan): zh-TW-HsiaoChenNeural, zh-TW-HsiaoYuNeural, zh-TW-YunJheNeural
• Croatian: hr-HR-GabrijelaNeural, hr-HR-SreckoNeural
• Czech: cs-CZ-AntoninNeural, cs-CZ-VlastaNeural
• Danish: da-DK-ChristelNeural, da-DK-JeppeNeural
• English (India): Multiple voices including Aarav, Aarti, Aashi, Ananya, Arjun, Kavya, Kunal, Neerja, Prabhat, Rehaan (with Indic variants)
• English (Singapore): en-SG-LunaNeural, en-SG-WayneNeural
• Estonian: et-EE-AnuNeural, et-EE-KertNeural
• Filipino: fil-PH-AngeloNeural, fil-PH-BlessicaNeural
• French (Switzerland): fr-CH-ArianeNeural, fr-CH-FabriceNeural
• German: Multiple voices including Austria and Switzerland variants
• Greek: el-GR-AthinaNeural, el-GR-NestorasNeural
• Hebrew: he-IL-AvriNeural, he-IL-HilaNeural
• Hindi: Multiple voices including Madhur, Swara, and others
• Hungarian: hu-HU-NoemiNeural, hu-HU-TamasNeural
• Indonesian: id-ID-ArdiNeural, id-ID-GadisNeural
• Irish: ga-IE-ColmNeural, ga-IE-OrlaNeural
• Italian: Multiple voices including Diego, Elsa, Fiamma, Gianni, Imelda, and others
• Latvian: lv-LV-EveritaNeural, lv-LV-NilsNeural
• Malay: ms-MY-OsmanNeural, ms-MY-YasminNeural
• Polish: pl-PL-AgnieszkaNeural, pl-PL-MarekNeural, pl-PL-ZofiaNeural
• Portuguese (Brazil): Multiple voices including Antonio, Brenda, Donato, Elza, Fabio, Francisca, Giovanna, Thalita, and others
• Portuguese (Portugal): pt-PT-DuarteNeural, pt-PT-FernandaNeural, pt-PT-RaquelNeural
• Romanian: ro-RO-AlinaNeural, ro-RO-EmilNeural
• Russian: ru-RU-DariyaNeural, ru-RU-DmitryNeural, ru-RU-SvetlanaNeural
• Slovak: sk-SK-LukasNeural, sk-SK-ViktoriaNeural
• Tamil: ta-IN-PallaviNeural, ta-IN-ValluvarNeural
• Telugu: te-IN-MohanNeural, te-IN-ShrutiNeural
• Thai: th-TH-AcharaNeural, th-TH-NiwatNeural, th-TH-PremwadeeNeural
• Vietnamese: vi-VN-HoaiMyNeural, vi-VN-NamMinhNeural
• Welsh: cy-GB-AledNeural, cy-GB-NiaNeural

You can also open a ticket on Customer Care for more details or reach you Genesys Account, they may help you with more information. 

you can use AWS Amazon Polly Neural Voices . You can select a voice that has the Polly prefix

Genesys will still have the Enhanced TTS SKU, but it will only include AWS Polly Neural voices, with a few MS/Google voices for languages not yet supported, billed at $20/million characters. There is a new SKU called Genesys Generative TTS Voices that will use the new AWS Polly Generative voices, which is due out in Q3 26. Pricing is not yet available, but I am guessing $35/million characters. Now, if you use the AWS Polly TTS integration, you can still access the standard voices at $4/million, the Neural voices at $16/million, and the generative voices at $30/million. You have to be careful with that, though.  If you use Genesys Enhanced TTS, they do not charge for any characters in Bot Flows, Virtual Agents, AVA, or Survey Flows.    If you are mainly using TTS in Architect Inbound Flows, you will be charged by Genesys or your TTS vendor.   Genesys now also supports 3rd parties such as ElevenLabs, Acapela, DeepGram, and others.  

you can use AWS Amazon Polly Neural Voices . You can select a voice that has the Polly prefix

Genesys will still have the Enhanced TTS SKU, but it will only include AWS Polly Neural voices, with a few MS/Google voices for languages not yet supported, billed at $20/million characters. There is a new SKU called Genesys Generative TTS Voices that will use the new AWS Polly Generative voices, which is due out in Q3 26. Pricing is not yet available, but I am guessing $35/million characters. Now, if you use the AWS Polly TTS integration, you can still access the standard voices at $4/million, the Neural voices at $16/million, and the generative voices at $30/million. You have to be careful with that, though.  If you use Genesys Enhanced TTS, they do not charge for any characters in Bot Flows, Virtual Agents, AVA, or Survey Flows.    If you are mainly using TTS in Architect Inbound Flows, you will be charged by Genesys or your TTS vendor.   Genesys now also supports 3rd parties such as ElevenLabs, Acapela, DeepGram, and others.  

you can use AWS Amazon Polly Neural Voices . You can select a voice that has the Polly prefix