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  • 1.  Enter Calling Party information Genesys not working

    Posted 11-05-2023 16:39
    No replies, thread closed.
    I tried to put a number to be displayed to the customer in the Calling Party Number on the queue and not working, and  I am using the format( +    code of country    the Number I was to display for the customer )
     I want your advice

    #ArchitectureandDesign
    #Outbound
    #Telephony

    ------------------------------
    reham alzeer
    Al-Hassan Ghazi Ibrahim Shaker Co
    ------------------------------


  • 2.  RE: Enter Calling Party information Genesys not working

    Posted 11-05-2023 20:16
    No replies, thread closed.

    Hello Reham,

    First check that you have the correct caller ID order set on the trunk

    I'm assuming you're selecting the queue as "on behalf of queue" when you make the outbound call.

    If the above doesn't work check the PCAP file on the outbound interaction to see if the correct CLI is sent to the service provider, it could also be them not allowing you to show the number.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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