Certification and Training

Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?

_________________________________________________________________________________________________________

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View our available learning subscriptions and browse our training and certification catalog to get started on your learning journey today!
#Certification
#GenesysCloud
#Training

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Mitch Hoover
Digital Customer Success Manager
beyond.genesys.com
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1. I am working as contact center engineer and Need to implement/Configure the new call flows and other as required by BU.

2.I have competed Genesys Cloud eLearning courses which is really helpful for system administrator and contact center engineer to get know the

complete knowledge on genesys cloud.

It really describes and well documented for the below modules.

Genesys Cloud Routing
Genesys Cloud Telephony and System Basics
Genesys Cloud Recording and Quality Management Basics
Agents: The Basics
Agents: Interactions
Agents: Analytics
Supervisors: Setting Up Genesys Cloud
Supervisors: Managing Agents
Supervisors: Analytics
Supervisors: Reporting
Supervisors: Advanced Management
Google Covid-19 Rapid Response Virtual Agent Course
Agentless Voice Notifications
Web Chat

3.I am new to genesys cloud platform using this courses, I have gained more knowledge and insights of how to create call flows

and other configurations which is needed for our Contact center needs

4. I am planning to go for the Exam - Genesys Cloud CX Certified Professional - Consolidated certification in couple of months, And the above course will give you

fair idea to go for this certification

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Kathiravan SRINIVASAN
Hewlett-Packard Enterprise India Pvt Ltd
------------------------------

1.I am working as contact center engineer and Need to implement/Configure the new call flows and other as required by BU.

2.I have competed Genesys Cloud eLearning courses which is really helpful for system administrator and contact center engineer to get know the

complete knowledge on genesys cloud.

It really describes and well documented for the below modules.

Genesys Cloud Routing
Genesys Cloud Telephony and System Basics
Genesys Cloud Recording and Quality Management Basics
Agents: The Basics
Agents: Interactions
Agents: Analytics
Supervisors: Setting Up Genesys Cloud
Supervisors: Managing Agents
Supervisors: Analytics
Supervisors: Reporting
Supervisors: Advanced Management
Google Covid-19 Rapid Response Virtual Agent Course
Agentless Voice Notifications
Web Chat

3.I am new to genesys cloud platform using this courses, I have gained more knowledge and insights of how to create call flows

and other configurations which is needed for our Contact center needs

4.I am planning to go for the Exam - Genesys Cloud CX Certified Professional - Consolidated certification in couple of months, And the above course will give you

fair idea to go for this certification

5. We are into the genesys cloud for 1 + years 

------------------------------
Kathiravan SRINIVASAN
Hewlett-Packard Enterprise India Pvt Ltd
------------------------------

@Kathiravan Srinivasan - Congrats on getting the secret bonus question!!

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Jeff Ritter
Genesys - Employees
------------------------------

Original Message:
Sent: 11-11-2022 01:52
From: Kathiravan SRINIVASAN
Subject: ENTER TO WIN - Calling all system administrators!

1.I am working as contact center engineer and Need to implement/Configure the new call flows and other as required by BU.

2.I have competed Genesys Cloud eLearning courses which is really helpful for system administrator and contact center engineer to get know the

complete knowledge on genesys cloud.

It really describes and well documented for the below modules.

Genesys Cloud Routing
Genesys Cloud Telephony and System Basics
Genesys Cloud Recording and Quality Management Basics
Agents: The Basics
Agents: Interactions
Agents: Analytics
Supervisors: Setting Up Genesys Cloud
Supervisors: Managing Agents
Supervisors: Analytics
Supervisors: Reporting
Supervisors: Advanced Management
Google Covid-19 Rapid Response Virtual Agent Course
Agentless Voice Notifications
Web Chat

3.I am new to genesys cloud platform using this courses, I have gained more knowledge and insights of how to create call flows

and other configurations which is needed for our Contact center needs

4.I am planning to go for the Exam - Genesys Cloud CX Certified Professional - Consolidated certification in couple of months, And the above course will give you

fair idea to go for this certification

5. We are into the genesys cloud for 1 + years 

------------------------------
Kathiravan SRINIVASAN
Hewlett-Packard Enterprise India Pvt Ltd
------------------------------

1. What is your role?  
   Sr. Director - Innovation Architects
2. Which Beyond course(s) have you found most valuable for your role?
   Deep dives into AI technology
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   Understanding the Architect mindset - making it all work together under one roof.
4. Have you completed any certifications? And if so, which one(s)?
   Yes, but need to re-up them - all the GCx ones.  

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Thanks for sharing @Robert Wakefield-Carl!​

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Jeff Ritter
Genesys - Employees
------------------------------

Original Message:
Sent: 11-11-2022 09:57
From: Robert Wakefield-Carl
Subject: ENTER TO WIN - Calling all system administrators!

1. What is your role?
   Sr. Director - Innovation Architects
2. Which Beyond course(s) have you found most valuable for your role?
   Deep dives into AI technology
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   Understanding the Architect mindset - making it all work together under one roof.
4. Have you completed any certifications? And if so, which one(s)?
   Yes, but need to re-up them - all the GCx ones.  

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Hey Mitch,

Here are my answers:-

1. What is your role?
   I am a Contact Center Designer & Consultant.
2. Which Beyond course(s) have you found most valuable for your role?
   -Getting to Know Genesys
   -Genesys Cloud Roadmap
   -Contact Center CX Foundations: Essential Knowledge
   -Getting to Know PureConnect
   -PureConnect Dialer
   -Managing and Monitoring PureConnect On-premise Subscription for Partners
   -Genesys Cloud Routing
   -Genesys Predictive Engagement
   -DevCast Tutorial #1 | How to Integrate PureCloud Client Functionality into Any Web App or CRM
   -DevCast Tutorial #2 | How to Set Up and Execute a PureCloud Data Action Before Routing a Call
   
   
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   I learnt a lot about how Genesys is different from Cisco/Avaya and what additional benefits we have of using Genesys.
   Things that are easier in Genesys and what I can suggest to my customers etc.  
4. Have you completed any certifications? And if so, which one(s)?
   -Genesys Cloud Certified Partner (CCP)
   -preparing for Genesys Cloud CX Certified Professional 
   

Good to know about such contests. Keep me updated :)

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Ashiesh Sharma
British Telecom
------------------------------

Appreciate you sharing @Ashiesh Sharma and good luck as you prepare for the GCX certification! ​

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Jeff Ritter
Genesys - Employees
------------------------------

Original Message:
Sent: 11-12-2022 03:41
From: Ashiesh Sharma
Subject: ENTER TO WIN - Calling all system administrators!

Hey Mitch,

Here are my answers:-

1. What is your role?
   I am a Contact Center Designer & Consultant.
2. Which Beyond course(s) have you found most valuable for your role?
   -Getting to Know Genesys
   -Genesys Cloud Roadmap
   -Contact Center CX Foundations: Essential Knowledge
   -Getting to Know PureConnect
   -PureConnect Dialer
   -Managing and Monitoring PureConnect On-premise Subscription for Partners
   -Genesys Cloud Routing
   -Genesys Predictive Engagement
   -DevCast Tutorial #1 | How to Integrate PureCloud Client Functionality into Any Web App or CRM
   -DevCast Tutorial #2 | How to Set Up and Execute a PureCloud Data Action Before Routing a Call
   
   
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   I learnt a lot about how Genesys is different from Cisco/Avaya and what additional benefits we have of using Genesys.
   Things that are easier in Genesys and what I can suggest to my customers etc.  
4. Have you completed any certifications? And if so, which one(s)?
   -Genesys Cloud Certified Partner (CCP)
   -preparing for Genesys Cloud CX Certified Professional
   

Good to know about such contests. Keep me updated :)

------------------------------
Ashiesh Sharma
British Telecom
------------------------------

1. What is your role? - Genesys Cloud Platform Manager
2. Which Beyond course(s) have you found most valuable for your role? - 32 of the E-Learning Modules
3. What was your biggest takeaway? Or what was the most valuable thing you learned? - The use of Architect
4. Have you completed any certifications? And if so, which one(s)? No
5. 5 years

------------------------------
Matthew Calton
Grove & Dean Ltd
------------------------------

Hey Matthew - thanks for your responses!

Best,
Mitch

------------------------------
Mitch Hoover
Digital Customer Success Manager
beyond.genesys.com
------------------------------

Original Message:
Sent: 11-14-2022 09:30
From: Matthew Calton
Subject: ENTER TO WIN - Calling all system administrators!

1. What is your role? - Genesys Cloud Platform Manager
2. Which Beyond course(s) have you found most valuable for your role? - 32 of the E-Learning Modules
3. What was your biggest takeaway? Or what was the most valuable thing you learned? - The use of Architect
4. Have you completed any certifications? And if so, which one(s)? No
5. 5 years

------------------------------
Matthew Calton
Grove & Dean Ltd
------------------------------

1. What is your role?
   1. I am the Client Services Manager or a systems admin at Georgia 811.
2. Which Beyond course(s) have you found most valuable for your role?
   1. Am I allowed to say all of them? I have done 67 hours worth in the last few months and they have been so beneficial in my ability to work in our org. 
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   1. The most helpful and biggest thing I have learned is there are more than just beyond courses there are discussions and technical documents out there to help me as I navigate our org. I have also been able to share those things with business units in eaching them how different modules work and how they could benefit from using things like calibration in quality management. 
4. Have you completed any certifications? And if so, which one(s)?
   1. I have not but It is on my list of things to do. I am only about 3 months in to this journey. I am hoping to sit for one come this time next year. 

------------------------------
April Uran
Utilities Protection Center
------------------------------

@April Uran Of course you can say all of them - we love to hear that and are thrilled that the learning content is helping you lead the way in your organization! :) Good luck with your certification and don't hesitate to reach out to the community if you have questions throughout the journey! ​

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Jeff Ritter
Genesys - Employees
------------------------------

Original Message:
Sent: 11-15-2022 12:11
From: April Uran
Subject: ENTER TO WIN - Calling all system administrators!

1. What is your role?
   1. I am the Client Services Manager or a systems admin at Georgia 811.
2. Which Beyond course(s) have you found most valuable for your role?
   1. Am I allowed to say all of them? I have done 67 hours worth in the last few months and they have been so beneficial in my ability to work in our org. 
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   1. The most helpful and biggest thing I have learned is there are more than just beyond courses there are discussions and technical documents out there to help me as I navigate our org. I have also been able to share those things with business units in eaching them how different modules work and how they could benefit from using things like calibration in quality management. 
4. Have you completed any certifications? And if so, which one(s)?
   1. I have not but It is on my list of things to do. I am only about 3 months in to this journey. I am hoping to sit for one come this time next year. 

------------------------------
April Uran
Utilities Protection Center
------------------------------

1. What is your role? 1st Line Support / System Admin
2. Which Beyond course(s) have you found most valuable for your role? Contact Centre Admin, Architect
3. What was your biggest takeaway? Or what was the most valuable thing you learned? There is always somewhere to find an answer to a question.
4. Have you completed any certifications? And if so, which one(s)? Not yet

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Steve Thompson
FIL Fund Services (Bermuda) Limited
------------------------------

Steve - thanks for your submission and for the feedback in your answers! If you are interested in exploring certifications, please see our Beyond Certification Guide.

Best of luck in the contest!

-Mitch

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Mitch Hoover
Digital Customer Success Manager
beyond.genesys.com
------------------------------

Original Message:
Sent: 11-17-2022 03:27
From: Steve Thompson
Subject: ENTER TO WIN - Calling all system administrators!

1. What is your role? 1st Line Support / System Admin
2. Which Beyond course(s) have you found most valuable for your role? Contact Centre Admin, Architect
3. What was your biggest takeaway? Or what was the most valuable thing you learned? There is always somewhere to find an answer to a question.
4. Have you completed any certifications? And if so, which one(s)? Not yet

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Steve Thompson
FIL Fund Services (Bermuda) Limited
------------------------------

1. What is your role? Sr. Collaboration Consultant
2. Which Beyond course(s) have you found most valuable for your role? Of course SIP Server Core
3. What was your biggest takeaway? Or what was the most valuable thing you learned? Tlib and SIP messaging styles have been explained in detail. SIP conversations between T-server and sip phone are well-organized.
4. Have you completed any certifications? And if so, which one(s)? Not yet. I plan completing FWK and SIP. 

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Ahmet Hudai Koyuncu
NCR Bilisim Sistemleri Ltd. STI.
------------------------------

1. What is your role?
   1. Sr Genesys Voice Engineer
2. Which Beyond course(s) have you found most valuable for your role?
   1. Genesys Cloud Implementation
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   1. that course covered Communicate in greater detail which is the most applicable to my role
4. Have you completed any certifications? And if so, which one(s)?
   1. Genesys Cloud Certified Associate
   2. Genesys Cloud Certified Professional
   3. Interaction Center Certified Engineer (expired)

------------------------------
Richard Wayman
Humana Inc.
------------------------------

1. What is your role? Genesys Cloud Technical Consultant (System Admin+Dev etc)
2. Which Beyond course(s) have you found most valuable for your role? I have completed around 41 Beyond courses and a couple of online tutored ones, the most valuable for my role would be Contact Centre Admin, Implementation and Architect. These gave the most bang for buck as a foundation for what i do and the confidence to develop things for the business without breaking stuff.
3. What was your biggest takeaway? Or what was the most valuable thing you learned? Instructor led courses are far more valuable that self learning so far as what i learned. Having two-way communication and being able to ask questions helped me get passed mental road-blocks. Also working inside of Architect after doing all the training is so much more fun :)  
4. Have you completed any certifications? And if so, which one(s)? GCA and GCP and working on a couple more right now.

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Simon Mckenzie
Farmers Mutual Group
------------------------------