Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Eval Form Division Awareness

    Posted 03-29-2022 09:00
    No replies, thread closed.
    To the best of my knowledge, evaluation forms are not division specific. This hasn't been a big issue for us thus far as only one division has utilized QA. However, I'll be adding a new division soon that will also be completing evals. I'd like for the QA administrator for each division to be able to edit their own evaluation forms, and for the QA evaluators to only be presented the eval forms for their division when completing evaluations. In the absence of division awareness for the forms themselves, I'm not certain how to accomplish this or if it can even be done. Wondering if anyone else was presented with a similar challenge and, if so, if/how they were able to overcome it.

    I did find an idea to add division awareness to forms in the Ideas Lab but it was flagged as 'not currently planned' so not very promising.
    https://genesyscloud.ideas.aha.io/ideas/WEM-I-150
    #QualityManagement

    ------------------------------
    Emily Kammerer
    Ascendium Education Solutions, Inc.
    ------------------------------


  • 2.  RE: Eval Form Division Awareness

    Posted 04-02-2022 14:28
    No replies, thread closed.
    There is this one as well:  Evaluations and Survey forms to be | Genesys Cloud Ideas Portal (aha.io)

    I agree that this is probably a good thing to have division aware.  At least, the evaluation results are division aware by queue or user.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Eval Form Division Awareness

    Posted 04-04-2022 11:09
    No replies, thread closed.
    Thanks Robert, I've added a vote to that idea. Here's hoping it gains some traction.

    ------------------------------
    Emily Kammerer
    Ascendium Education Solutions, Inc.
    ------------------------------

    Original Message


Related Content