Certification and Training

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  • 1.  Exam Voucher and General Exam Questions

    Posted 11 days ago
    Edited by Maxwell Rondael 11 days ago
    I recently completed the following...

    I'm I suppose to receive an exam voucher after the above?

    and on a side note...I've taken all kinds of course for Genesys Cloud CX Contact Center Administrator, including the self-study course (The labs were not available) .   Do i have enough info to take and pass the related exam?



    Maxwell Rondael
    Sr. Principal PS Consultant
    Genesys Certified SIP Server 8 Consultant
    Professional Services North America Architect Team


  • 2.  RE: Exam Voucher and General Exam Questions

    Posted 9 days ago

    HI Max

    If you did not receive it please send an emaul to beyond at genesys.com and they will assist you. Sometimes i had to request and they would send you manually


    Sr Technical Account Manager EMEA
    Genesys - Employees

  • 3.  RE: Exam Voucher and General Exam Questions

    Posted 5 days ago
    Hi Maxwell,

    Your Contact Center Admin exam voucher was sent on November 14th. You may not have received it due to a technical glitch. We resent your voucher now.

    The exam tests your working knowledge of the product. So, there are some questions from the labs as well. You may review the practice questions in the study guide to validate your understanding of the concepts.

    Hope this helps. If you require further assistance, please contact our support team at beyond@genesys.com.


    Sheela Sridharan
    Sr. Program Manager - Certification
    Genesys Beyond