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  • 1.  Execute action on Flow end event

    Posted 5 hours ago

    Hi all,

    we now have a challenge to save data collected from caller into external storage using API. There are many points in flow where data is collected and the best would be to save the final data after flow execution ends all at once than execute API requests after every question in flow. I'm looking for something similar we had in Genesys PEC Designer - 'Finalize' phase which was always executed after flow ends.

    I know we can use triggers, but honestly I have no idea what trigger can be used here - if I look at customer.end event - there is no filter that fits - DNIS list is constantly expands and explain customer how to updated trigger every time they add new numbers to flow is challenging; divisionId might be good filter, but event doesn't return that parameter...

    we were also looking at wrapup event, but it triggers as soon as flow sets new wrapup even if conversation continues.

    Does anyone have similar issues/solutions to this?

    Thanks


    #ArchitectandDesign

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    Vitalii Hetman
    Genesys Professional Services Engineer
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  • 2.  RE: Execute action on Flow end event

    Posted 3 hours ago

    Hi Vitalii

    The division option is available in customerEnd.

    You can also add more filters to prevent all calls from triggering the response.



    ------------------------------
    Kaio Oliveira
    Interaxa
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    Original Message


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