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  • 1.  Execute logic in the dialogflow after the caller hangs up

    Posted 10-10-2023 15:30
    No replies, thread closed.

    We would like to understand if there is a way to execute code if caller disconnect in GDF or a way to return the call to Genesys Architect and execute a webservice call  before disconnecting?

    This is required for Menu Level Reporting requirement that we are trying to achieve. 


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Meegada Sreeni
    Blue Cross Blue Shield of Michigan
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  • 2.  RE: Execute logic in the dialogflow after the caller hangs up

    Posted 10-10-2023 15:39
    No replies, thread closed.

    No



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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Execute logic in the dialogflow after the caller hangs up

    Posted 10-10-2023 18:57
    No replies, thread closed.

    Have you thought about using triggers to do this - you can match the criteria you need on ACW/Wrap Up - this could then move to a flow to complete data actions etc



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    Lawrence Drayton
    Prvidr Pty Ltd
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  • 4.  RE: Execute logic in the dialogflow after the caller hangs up

    Posted 10-10-2023 20:56
    No replies, thread closed.

    Hi Lawrence,

     My above posting is to catch caller hung up in Google Dialog flow VA bot and not Agent Assist. If your response above is related to VA bot could you please elaborate on triggers?



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    Meegada Sreeni
    Blue Cross Blue Shield of Michigan
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    Original Message


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