Hi everyone,
Our organization utilizes the Genesys Cloud Embeddable Framework, and we're seeing an issue where, after an agent clicks Logout, the WebRTC window takes about 30 seconds to close. During this delay, the agent remains on queue in whatever status they were in, which can result in them still receiving interactions.
We've noticed that if we manually close the WebRTC window, the agent goes offline immediately, which seems to bypass the delay.
This behavior started in November and did not occur previously.
Has anyone else experienced this? If so, how did you address it? Any configuration tips or workarounds would be greatly appreciated.
Thanks,
#Unsure/Other------------------------------
Gary
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