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  • 1.  Export organizations within genesys cloud

    Posted 02-01-2021 10:00
    No replies, thread closed.

    Hi there

    I'm wondering if there any chance to export the bulk of all the organizations created by a customer on their genesys cloud org.
    this customer created a huge amount of them and i need to list them for a future integration but seems an endless list. 

    I already ask this question on the dev forums but maybe some of you already have this knowledge.

    thanks and kindest regards


    #ArchitectureandDesign
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Mariano Martinez
    Interaxa S.A.
    ------------------------------


  • 2.  RE: Export organizations within genesys cloud

    Posted 01-27-2022 21:43
    No replies, thread closed.

    @Mariano Martinez

    Did you find the answer to your posted question ?​



    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------



  • 3.  RE: Export organizations within genesys cloud

    Posted 01-28-2022 08:29
    No replies, thread closed.
    nope

    ------------------------------
    Mariano Martinez
    Interaxa S.A.
    ------------------------------

    Original Message


  • 4.  RE: Export organizations within genesys cloud

    Posted 01-28-2022 12:05
    No replies, thread closed.
    Noted and thank you for the reply

    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------

    Original Message


  • 5.  RE: Export organizations within genesys cloud

    Posted 01-29-2022 16:36
    No replies, thread closed.
    Hey  @Mariano Martinez

    I think you can try to export objects (external orgs) with that request- you can use that as a Data Action 

    {
    "requestUrlTemplate": "/api/v2/externalcontacts/organizations?expand=externalDataSources&pageNumber=1&pageSize=25",
    "requestType": "GET",
    "headers": {},
    "requestTemplate": "${input.rawRequest}"
    }

    As output you'll receive JSON with org configuration 

    Please let me know if this helped you, if not we'll think about next steps :) 


    ​

    ------------------------------
    Dawid Kacprzak
    Cludo Sp. z o.o.
    ------------------------------



  • 6.  RE: Export organizations within genesys cloud

    Posted 01-31-2022 07:18
    No replies, thread closed.
    I highly recommend the Command Line Interface (https://developer.genesys.cloud/api/rest/command-line-interface/) for various ad-hoc administration tasks such as this. With the command line interface this is just
    gc externalcontacts organizations search

    Where gc is the exe of the installed CLI.

    Regards,
    Don

    ------------------------------
    Donald Huovinen
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: Export organizations within genesys cloud

    Posted 02-01-2022 09:22
    No replies, thread closed.
    Hi Mariano - 

    You could certainly use the CLI to pull this information back.  You could also use the API and run a very simple GET to retrieve the information.  If you just need this for one org though, I personally think the quickest/easiest way to get this info would be to use the API Explorer.

    GET  /api/v2/externalcontacts/organizations should get you what you need.  And more information on that API call can be found here.

    Thanks,
    Trent.


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