Hi Tina,
In addition to the increased storage as I mentioned earlier, the recording playback load time will likely be slightly longer as well (i.e. in Interaction Details UI).
Opus is a format playable in most common media players, and also playable in browsers. Is the pushback simply due to convention, or does your organization have a real drawback into adopting it?
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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Original Message:
Sent: 12-07-2023 08:17
From: Tina Yocum
Subject: Export recordings as wav
Hi George,
Are there any repercussions for this type of change on trunk? We are working on the same type of bulk export and the Opus format is not desirable for our organization. I am a Nervous Nelly when it comes to making a change like this. Please share any concerns you may be aware of :).
Thank you!
Tina
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Tina Yocum
Nxstage Medical, Inc.
Original Message:
Sent: 09-02-2022 17:03
From: George Ganahl
Subject: Export recordings as wav
The only way I know of is to change the setting on the Trunk configuration under Media. By default it is set to audio/opus.Ichangedmineto audio/GS to experiment and it uploaded to S3 as a .wav.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
Original Message:
Sent: 09-01-2022 06:18
From: Nick Wright
Subject: Export recordings as wav
I've set up an AWS S3 Recording Bulk Actions Integration and policy to export recordings to an S3 Bucket. Only problem is, they export as .opus files, is there any way to export them as .wav files?
#Integrations
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Nick Wright
Maintel Europe Limited
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