Hi George,
You can export custom participant data from the interactions view, but it is caveated that it needs to have been processed by the nightly pipeline process
"To export associated participant data for conversations, enable Include Custom Attributes. The attribute data is only available for export on conversations processed by an overnight data pipeline." - Export view data
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 12-12-2024 02:51
From: George Lau
Subject: Exported outbound contact list didn't include handled agent
Hi Niel
Many thanks for your information,
for the Interactions detail report , it seems cannot include some customs field like "national identity card number" but if export contact list , it can show the customs field, however it miss handel agent field.
Best Regards
George Lau
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George Lau
Original Message:
Sent: 12-12-2024 02:02
From: Niel Vicente
Subject: Exported outbound contact list didn't include handled agent
Hi George,
The contact list export only contains the list columns and several system columns.
You can run the Interaction details report under Performance > Workspace > Interactions instead and filter by contact list to get all calls plus the user/agent column:
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Niel Vicente
Technical Lead - DAMAC Properties
Ex-Genesys
Original Message:
Sent: 12-12-2024 01:49
From: George Lau
Subject: Exported outbound contact list didn't include handled agent
Exported outbound contact list didn't include handled agent is anyway to add it on
#Reporting/Analytics
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George Lau
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