Genesys Cloud - Main

Hi,

I am wanting to take a queue name, which is stored in a variable, and append _VM to it.  I have tried using REPLACE and APPEND but am having no luck.  I am not a programmer, so am probably being too simplistic with what I have been doing. 

Below is the APPEND statement I tried in Update Data.  It results in just the _VM part, so I am not sure how to tell Architect to use the value stored in the variable.  I have tried playing with it and trying different expressions / functions but no luck.

Append(Flow.Queue,"_VM")

Any suggestions would be greatly appreciated!

Thanks,

Connie

#Routing(ACD/IVR)

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Connie Thomas
Co-operators CGIC
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It might depend if that Flow.Queue is a string or a queue variable type.  You could probably just do:

Flow.Queue + "_VM"

Or if it's a queue variable:

ToString(FlowQueue) + "_VM"

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Vaun McCarthy
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Thanks Vaun, 

So basic but have to start with basics right :)

I will give that a try.  I believe it is a string variable type.

Connie

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Connie Thomas
Co-operators CGIC
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Original Message:
Sent: 11-24-2023 16:35
From: Vaun McCarthy
Subject: Expression in call flow

It might depend if that Flow.Queue is a string or a queue variable type.  You could probably just do:

Flow.Queue + "_VM"

Or if it's a queue variable:

ToString(FlowQueue) + "_VM"

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Vaun McCarthy
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