We support about 65 external clients, it's healthcare data so needs to be very locked down.
We have one client that needs to log in and just listen to call recordings for one division. I have been playing around with multiple roles and it still shows names even if they don't have permission. Recommendations on permissions?
This is what I have in their role right now:
Analytics > Conversation Detail > All Permissions Assigns all Conversation Detail permissions, including any future permissions Communicate
Select Permission
Analytics > Conversation Detail > View Query for conversation details Communicate
Select Permission
Analytics > Dashboard Configurations > All Permissions Assigns all Dashboard Configurations permissions, including any future permissions
Select Permission
Analytics > Dashboard Configurations > deleteActive Delete dashboard configurations for any active user in the org
Select Permission
Analytics > Dashboard Configurations > deleteInactive Delete dashboard configurations for any inactive user in the org
Select Permission
Analytics > Dashboard Configurations > Edit Query for dashboard configurations Wallboard
Select Permission
Analytics > Dashboard Configurations > Publish Make dashboard configurations public Cloud CX 1
Select Permission
Analytics > Dashboard Configurations > Restore Restore soft deleted dashboards Cloud CX 1
Select Permission
Analytics > Dashboard Configurations > View Query for dashboard configurations Wallboard
Select Permission
Analytics > Dashboard Configurations > viewPrivate Query for private dashboard configurations of any user in the org
Select Permission
Recording > Recording > View View a recording Cloud CX 1
Select Permission
Recording > Recording Segment > View View a recording segment Cloud CX 1
Select Permission
Recording > Screen Recording > View View a screen recording Cloud CX 1
Anyone know the recommended permissions for the role to do this? We don't want them to see any names of other queues either when filtering, is there a way to ONLY show their data?
I can't even lock down by Queue because they have more than 10.
#Security------------------------------
Hillary Rodriguez
Sr Manager Telecom
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