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  • 1.  Extracting information to display it on the script

    Posted 06-02-2025 16:40

    hello,

    I created a callback script and need to extract several elements from the data entered by the customer on a website where the web callback was implemented using Genesys APIs. I used Scripter inputs in the script to retrieve this data, but it doesn't seem to be working.

    I used the following API, which allows sending information to Genesys: POST /api/v2/conversations/callbacks, and I populated the customizable fields under data as described here: Creating the callback data, in order to display them on the agent script.


    #API/Integrations
    #Implementation
    #Unsure/Other

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    Rihab
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  • 2.  RE: Extracting information to display it on the script

    Posted 06-03-2025 14:32

    Hello Rihab,

    I have moved your question to the Genesys Cloud - Developer Community. If you could provide a little more detail on which data you are and are not seeing, I'm sure one of the experts there will be able to assist you with this.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Extracting information to display it on the script

    Posted 06-04-2025 06:39

    Hello,

    Thank you for moving my question to the Developer Community.

    To clarify, the type of data I'm referring to is illustrated in this screenshot.

    .
    Specifically, I'm able to see the default callback script, as shown in the screenshot

    but I'm not seeing the custom script I created, which includes specific fields designed to retrieve data from the callback website.

    Please let me know if you need more details or further examples-I'd be happy to provide them.

    Best regards,
    Rihab



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    Rihab
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    Original Message


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