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  • 1.  Facing issue when decrypting the encrypted Data

    Posted 01-10-2025 04:24
    No replies, thread closed.

    Hi All,

    We are currenlty using a AWS KMS encrypted data using Architetcure encrypted funciton and sending the encrypted data to be decrypted . We are getting "invalid ciphertext" error. Can some on please support and provide any information why it could be the reason.

    Thanks for the support.


    #API/Integrations
    #ArchitectureandDesign

    ------------------------------
    Anush Shetty
    Unknown
    ------------------------------


  • 2.  RE: Facing issue when decrypting the encrypted Data

    Posted 01-10-2025 07:58
    No replies, thread closed.

    Hi Anush

    the below link should assist 

    https://docs.aws.amazon.com/kms/latest/APIReference/API_Decrypt.html

    check your script and use chat gpt to verify you script chat gpt should be able to identify the error your getting and give you steps to resolve



    ------------------------------
    Ziyaad Suliman
    IT Manager
    ElectroMechanica
    ------------------------------



  • 3.  RE: Facing issue when decrypting the encrypted Data
    Best Answer

    Posted 01-10-2025 08:07
    No replies, thread closed.

    Hello Anush, 

    Where are you getting the error? As you may have to go to AWS as we won't be able to see or decrypt anything until this error is resolved. 

    https://help.mypurecloud.com/articles/use-an-aws-kms-symmetric-key-for-recordings/

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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