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  • 1.  faxes

    Posted 01-29-2025 11:35

    Our organization has fax phone numbers for each department: Real Estate, Lending-consumer, Lending- indirect, etc.  Contact Center has access to their own faxes.  Does any one know how to configure or grant permissions to view other department faxes.

    Our faxes are delivered from Genesys platform to outlook distribution groups.


    #DigitalChannels

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    Yvonne Martinez
    AVP, Contact Center
    Rally Credit Union
    Corpus Christi TX
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  • 2.  RE: faxes
    Best Answer

    Posted 01-29-2025 12:46

    You could route these to queues and give the ability to view the queue and do a preview of the Email.  That would only be for faxes waiting in queue and for historical recordings of the emails.  The other would be a shared document space in Genesys (a feature that 1 in 1000 customers actually use) and then have all faxes be directed via email or API to that document space. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: faxes

    Posted 02-21-2025 18:16

    If they are delivered to Outlook, can you add a shared mailbox to each Distribution Group and give appropriate people access to each shared mailbox?



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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    Original Message


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