Hello everyone
Today we're excited to announce that you can now select up to 50 specific queues for Topic Mining!
When creating a Topic Miner you can either select all queues, or select up to 50 specific queues if, for instance, you have product areas or similar, split across a specific selection of queues. This is an increase from 5 to 50 specific queues that can be selected:
The behaviour and other restrictions of Topic Miner will remain the same, check out the article below for more information:
This is a great feature allowing you to be more targeted with Topic Miner if required, while still allowing you to look across all queues if preferred.
This feature will be rolled out across the next 3 days, becoming fully GA on Friday February 9th
Thanks
#SpeechandTextAnalytics------------------------------
Andy Boland
Genesys - Employees
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