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Feature Release - Support for French transcripts in Topic Miner

  • 1.  Feature Release - Support for French transcripts in Topic Miner

    Posted 12-06-2023 11:24

    Hi Community members

    Today we're excited to announce that you're now able to mine for new Topics and phrases using French transcripts.

    To use this feature, you simply need to select either fr-FR or fr-CA in the language section when creating a new miner:

    This is another great feature, enabling the power of Topic Miner for French trancripts
    For more information check out the Resource Center: https://help.mypurecloud.com/articles/topic-miner-overview/
    These features will be rolled out throughout this week, becoming globally available by end of day Friday December 8th
    Thanks

    #SpeechandTextAnalytics

    ------------------------------
    Andy Boland
    Genesys - Employees
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