Workforce Engagement Management

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Feature Release - Topic miner for Email interactions

  • 1.  Feature Release - Topic miner for Email interactions

    Posted 12-06-2023 11:27

    Hi Community members

    Today we're excited to announce that you're now able to mine for new Topics and phrases in emails

    To use this feature, you simply need to select 'email' in the Media Type section when creating a new miner:

    This is another great feature, enabling the power of Topic Miner for emails
    For more information check out the Resource Center: https://help.mypurecloud.com/articles/topic-miner-overview/
    These features will be rolled out throughout this week, becoming globally available by end of day Friday December 8th
    Thanks

    #SpeechandTextAnalytics

    ------------------------------
    Andy Boland
    Genesys - Employees
    ------------------------------


Related Content