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  • 1.  Feature Request: Display Agent Skill Priority Without Using APIs

    Posted 06-30-2026 12:32

    Hi Team,

    I have a small feature request.

    When we assign a skill to an analyst/agent, we can set the skill priority (like 5-star, 4-star, etc.). But later, there is no simple way to see those skill priorities unless we use APIs.

    It would be great if Genesys could add this in a future update. For example, adding a Skill Priority column in Workforce Management → Agents (or anywhere similar) so we can easily view an agent's skill priorities from the UI.

    This would save time and remove the need to use APIs just to check skill priorities.

    Does anyone else have the same requirement?


    #WFMConfiguration,BestPractices


  • 2.  RE: Feature Request: Display Agent Skill Priority Without Using APIs
    Best Answer

    Posted 07-01-2026 06:09
    Edited by Tracy Vickers 20 days ago

    Greetings @Atul Arya - Check out these feature requests as I believe one or both capture the essence of your request. There you can add comments for your use case (or open your own new idea given your request applies more to the WFM views):



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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  • 3.  RE: Feature Request: Display Agent Skill Priority Without Using APIs

    Posted 07-01-2026 14:29

    HI Brian

    getting an error



  • 4.  RE: Feature Request: Display Agent Skill Priority Without Using APIs

    Posted 07-01-2026 14:46

    Interesting. It looks like you may need to work with your Genesys account management team (TAM or contact Support) to gain access to the Genesys Product Ideas Lab.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


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