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February Question of the Month - earn a new badge!

Breno Canyggia Ferreira Marreco

Breno Canyggia Ferreira Marreco02-06-2024 14:42

  • 1.  February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-01-2024 12:13
    Edited by Matt Lawson 03-06-2024 15:04

    ❤️"Match makers, match makers, make us a match!" ❤️

    February is a time for love, and we'd LOVE to hear from you!  The new Question of the Month badge is waiting to be pinned to your profile with Cupid's arrow; all you have to do is answer the below question: 

    What contests or events would you like to see in the Genesys Community this year? 

    As always, your answer can be something more fun or Genesys related - Maybe a community AMA, a trivia event about a Genesys feature, or a video that dives into a particular question or release?

    The community team loves playing matchmaker and trying to bring ideas to life.

    It's a Date! Here is what's coming up in the Casual Realm: 

    • Currently we are running the Super Bowl Prop Bets challenge.
    • After that, we plan on doing an elegant and fun Oscar's contest in Mid February.
    • We will be back in March with our March Madness brackets.

    What other kinds of events would you like to see us challenge you with in 2024? In the past, we've had people mention other global sporting events like F1 racing, so if you have an idea like that, make sure you tell us the important dates or specific events that interest you. 

    We can't wait to hear from you and I can't wait to see that new badge pinned to your profile

    Roses are red, violets are blue, there is no better community than this one with you!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 2.  RE: February Question of the Month - earn a new badge!

    Posted 02-01-2024 13:16

    Trivia about the new CX Cloud from Genesys and Salesforce would be great!  It would be helpful to see if our understandings about it are correct or if there are features we didn't know about via Trivia!



    ------------------------------
    Jennifer DiCesare
    Esri Canada
    ------------------------------



  • 3.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-01-2024 13:22

    I second the motion



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Principal PS Consultant
    Genesys
    ------------------------------



  • 4.  RE: February Question of the Month - earn a new badge!

    Posted 02-01-2024 13:18

    I'd love to see seasonally-themed challenges. (I really enjoyed the one on summer!)



    ------------------------------
    Nicki Dehn
    AAA Club Alliance
    ------------------------------



  • 5.  RE: February Question of the Month - earn a new badge!

    Posted 03-07-2024 01:57

    I totally support Seeans input regarding seasonal trivia! :)



    ------------------------------
    Monika Gruber
    Expert Design Contact Center Systems
    1&1 Telecommunication SE
    ------------------------------



  • 6.  RE: February Question of the Month - earn a new badge!

    Posted 02-01-2024 13:20

    I really like the holiday related stuff! Not all American holidays and events are celebrated everywhere (I just recently found out about March madness) but its fun to learn and participate on these special days! Maybe add things from other countries as well, so folks from the US can also learn more about us :D



    ------------------------------
    Cintia Querino
    Magazine Luiza SA
    ------------------------------



  • 7.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-01-2024 13:21

    How about a contest to guess the date and time when @Robert Wakefield-Carl reaches 5000 posts? :-)



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Principal PS Consultant
    Genesys
    ------------------------------



  • 8.  RE: February Question of the Month - earn a new badge!

    Posted 02-01-2024 13:35

    First off Nicole, your opening line brought me right back to watching Mrs. Doubtfire when Robin Williams is getting made up by his brother.

    Second, I would like to see more seasonal trivia. That's a lot of fun and not too topic specific.



    ------------------------------
    Seean Weaver
    MAPFRE USA - Telecom Analyst
    ------------------------------



  • 9.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-01-2024 14:03

    OMG Seean! That's exactly where I got it from, haha!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 10.  RE: February Question of the Month - earn a new badge!

    Posted 02-01-2024 13:46

    Video snippets based on new features within a product release. roadmap webinar, user group sessions and then trivia questions based around those. Would also like to see seasonal challenges too for fun trivia facts! Thanks!



    ------------------------------
    Heena Patel
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------



  • 11.  RE: February Question of the Month - earn a new badge!

    Top 25 Contributor
    Posted 02-01-2024 13:52

    For a little bit of fun I would love to see some events / celebrations / trivia around some of the fun international 'holidays' like Pi Day (March 14), International Talk like a Pirate day (19th of September), May the 4th (star wars day), Back to the future day (October 26), Towel day may 25th (hitch hickers guide to the galaxy) etc there are a bunch. Some of them can be found here (https://www.pcmag.com/news/star-wars-day-and-17-other-holidays-you-didnt-know-existed)



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    Anton Vroon
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  • 12.  RE: February Question of the Month - earn a new badge!

    Posted 02-01-2024 13:56

    We are a pretty nerdy bunch in here.



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
    ------------------------------



  • 13.  RE: February Question of the Month - earn a new badge!

    Posted 02-06-2024 15:12

    Lots of great ideas already here. I love Anton's idea of random holidays! Nerd holidays are my jam. 

    What about landmarks (official or unofficial)? It could include more serious ones (Eiffel Tower, etc) and less serious (World's Largest Bottle of Ketchup - it's a thing, I've seen it).



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    Emily Kammerer
    Ascendium Education Solutions, Inc.
    ------------------------------



  • 14.  RE: February Question of the Month - earn a new badge!

    Posted 02-01-2024 23:42

    As Genesys sponsors the Ferrari F1 team, it would be cool for an event where the Community could ask questions for the team to answer?  Could get some content out of it like a video, or maybe they could reply here in the community, or get them on the Q&A show? :D



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    Robert Niblock
    APM
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  • 15.  RE: February Question of the Month - earn a new badge!

    Top 25 Contributor
    Posted 02-02-2024 09:18

    I was going to go with trivia on the CX Cloud product but I do love the seasonal trivia. It give me a few minutes not have to think about contact centers while still working, in a weird way.  



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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
    ------------------------------



  • 16.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-02-2024 09:19

    The Football (Soccer!) Euro 2024 are on in Germany from 14 June-14 July and of course we have the Olympics 26 July-11 August and Paralympics 28 August-8 September being held in Tokyo :-)

    And I'm always a fan of F1!!



    ------------------------------
    Tracy
    Genesys
    ------------------------------



  • 17.  RE: February Question of the Month - earn a new badge!

    Posted 02-04-2024 02:14

    I'd love a "Sharing is caring" event where customers/partners of Genesys can share cool things that they have made with/in Genesys Cloud.



    ------------------------------
    André Odinsen
    Telenor Norge AS
    ------------------------------



  • 18.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-04-2024 10:20

    I love this suggestion, Andre!

    We did the "big bad bot bash" in October, but if you have not seen those results, check them out! People submitted bots they use (in and outside of Genesys). 

    Here is a link to the page where you can view the submissions: https://community.genesys.com/big-bad-bot-bash

    Cheers,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 19.  RE: February Question of the Month - earn a new badge!

    Posted 02-04-2024 13:42

    I like this idea providing it's an "open source" type sharing thing and not just another sales pitch opportunity for some ;)



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 20.  RE: February Question of the Month - earn a new badge!

    Posted 02-05-2024 04:05

    How about something along the lines of the Google Doodle? Focus on someone pivotal to telephony whose birthday is that month?



    ------------------------------
    Tim Speakman
    Auto Trader Limited
    ------------------------------



  • 21.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-05-2024 09:24

    Cool idea, Tim - I'll have to look into Google Doodle. Never messed around with it, but it sounds fun!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 22.  RE: February Question of the Month - earn a new badge!

    Posted 02-06-2024 00:55

    Work with documentation team to put some easter eggs (maybe for April?) in the resource center for us to find.  Make some fun hints along the way.  Have a link at the end to a finish page.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 23.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-07-2024 09:51

    I have been trying to figure out how to do a scavenger hunt across the community sites for a while! It's been a challenge for me to set up fun images wherever I want, so there is some strategy I'm trying to work out. But I love this idea and will continue working on it to make it successful!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 24.  RE: February Question of the Month - earn a new badge!

    Posted 02-07-2024 10:04
    Outstanding! Feel free to reach out if you want help for ideas as I built a few of these when at other companies. 

    Kimberly J. Ahmann

    Adoption Services Consultant

    m: +1 320-980-1190

    LinkedIn: https://www.linkedin.com/company/waterfield-technologies/mycompany/








  • 25.  RE: February Question of the Month - earn a new badge!

    Posted 02-06-2024 08:42

    20-30 minute videos based on Cloud features with trivia at the end. Opportunity to ask/answer questions in a forum specifically for that video.



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    Steph Voelker
    Westconsin Credit Union
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  • 26.  RE: February Question of the Month - earn a new badge!

    Posted 02-06-2024 14:42
    Edited by Breno Canyggia Ferreira Marreco 02-06-2024 14:42

    I second the motion. Curious about the result!!

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 27.  RE: February Question of the Month - earn a new badge!

    Posted 02-06-2024 14:50

    How about a scavenger hunt via the website or a specific lesson in Beyond, etc. List specifics that we need to find and send in a link to be entered. Baseball is around the corner think spring training - general trivia items are always fun too.



    ------------------------------
    Kim Ahmann
    WTI Holdings LLC
    ------------------------------



  • 28.  RE: February Question of the Month - earn a new badge!

    Top 25 Contributor
    Posted 02-06-2024 17:59

    Second Entry, along a similar vain as my last one. Celebration / Trivia around some unique holidays / dates

    St Patrick's day 

    Earth's Perihelion and Aphelion days 

    Winter / Summer Solstice

    Matariki - (NZ Maori new year)

    Groundhog day 

    Chinese New Year 

    etc

    I'm sure there is just a huge amount of days out there people celebrate or observe in some sort of way.



    ------------------------------
    Anton Vroon
    ------------------------------



  • 29.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-07-2024 16:12

    I'd love to have a focus on the Olympics while steering completely around the US's presidential election.



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    Clay Tison
    Genesys - Employees
    ------------------------------



  • 30.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-07-2024 16:32

    I dunno...I did take three weeks of a political science class. 



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 31.  RE: February Question of the Month - earn a new badge!

    Posted 02-08-2024 18:50

    Would like to see more quized, events happening on weekly basis where the case references and case studies can be shared and we can get involved in sharing the best practices around Implemenetation. There should be fireside chats and some technology sessions as well.



    ------------------------------
    Akshat Hegde
    Tata Consultancy Services Ltd
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  • 32.  RE: February Question of the Month - earn a new badge!

    Posted 02-09-2024 03:17

    Customer Success Showcase: This event could highlight success stories and best practices from Genesys customers around the world. Participants could share their experiences implementing Genesys solutions, overcoming challenges, and achieving impressive results. This not only celebrates the achievements of customers but also provides valuable insights and inspiration for others in the community.



    ------------------------------
    Matt Calton
    Grove & Dean Ltd
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  • 33.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-09-2024 11:16

    LOVE these ideas, you smart people! Keep 'em coming! I am logging them for future!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 34.  RE: February Question of the Month - earn a new badge!

    Posted 02-09-2024 08:53

    I agree with Heena's idea Video snippets based on new features within a product release. roadmap webinar, user group sessions and then trivia questions based around those. Would also like to see seasonal challenges too for fun trivia facts! Thanks!



    ------------------------------
    joy chandler
    National General Management Corp.
    ------------------------------



  • 35.  RE: February Question of the Month - earn a new badge!

    Posted 02-09-2024 09:40

    I would love to see demos of some of the things coming up on the roadmap. 



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    Corey Lanier
    Shaw Industries Group, Inc.
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  • 36.  RE: February Question of the Month - earn a new badge!

    Posted 02-11-2024 10:22
    Edited by Ashiesh Sharma 02-12-2024 05:27

    Hi,

    Short Webinars or Genesys FAQ Sessions would be great.
    I loved how our community  collectively got the some kids their lovely presents. Something like that would be fun.
    More Challenges; More Reward options !!


    ------------------------------
    Ashiesh Sharma
    BT plc
    ------------------------------



  • 37.  RE: February Question of the Month - earn a new badge!

    Posted 02-12-2024 06:42

    So many great idea's in this thread!  I'd like to see a mash up of sorts-  Something along the lines of a get to know me & my Genesys use case with a trivia twist. Have customers, partners & employee volunteers fill out a questionnaire to be shared (say one per week) with a quiz at the end where the use case has to be matched back to the person who filled out questionnaire.



    ------------------------------
    LaDonna Brown
    CDS GLOBAL
    ------------------------------



  • 38.  RE: February Question of the Month - earn a new badge!

    Posted 02-13-2024 11:27

    I'm a fan of the Geek Holidays and Nerd Anniversary celebrations!

    Also, suggest maybe a taking a sample of issues people in the community are trying solve. One or two issue per month presented to everyone for creative solutions from the community.



    ------------------------------
    Lee Hutton
    General Motors Financial Company, Inc.
    ------------------------------



  • 39.  RE: February Question of the Month - earn a new badge!

    Posted 02-15-2024 06:49

    Challenges based on UK Sport, Football, Rugby...



    ------------------------------
    Lewis Staffa
    Liberata
    ------------------------------



  • 40.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-20-2024 10:00

    I'm so happy to read that people still love our Trivia events, we'll have more on the horizon! Any ideas how we can make those events more interactive with our members? 



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 41.  RE: February Question of the Month - earn a new badge!

    Posted 02-20-2024 15:16

    I agree with those who like the seasonal themed trivia. 



    ------------------------------
    Susanna Tem
    Voya Services Company
    ------------------------------



  • 42.  RE: February Question of the Month - earn a new badge!

    Posted 02-22-2024 10:43

    I am in favor of doing something non-US centric, because many of us work for global companies and it would be fun to learn about other cutures. Maybe write up an article about some holiday somewhere in the world and then do a Q&A with someone from that country.



    ------------------------------
    Heather Kittle
    Vertiv
    ------------------------------



  • 43.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-22-2024 10:58

    Ooooh. That could be fun. @Heather Kittle, did you just volunteer to be our first interview?? 



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 44.  RE: February Question of the Month - earn a new badge!

    Posted 02-22-2024 11:09

    I live in the US but I am on a global team so I might be able to talk one of my overseas teammates into it. My Italian friend is always good for sharing his culture.



    ------------------------------
    Heather Kittle
    Vertiv
    ------------------------------



  • 45.  RE: February Question of the Month - earn a new badge!

    GENESYS
    Posted 02-22-2024 11:19

    I think it should be related to holiday foods :-)

    For example, we just had Ash Wednesday last week, and various cultures have a traditional food on Tuesday before Ash Wednesday.

    Paczki for the Polish community, Pancake Tuesday in Ireland, Mardi Gras "king cake", German fastnacht, Haitian beignets, etc.

    There are traditional foods for other holidays...December especially (like tamales for Christmas, sufganiyot for Hanukkah, etc.)



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 46.  RE: February Question of the Month - earn a new badge!

    Posted 02-23-2024 11:55

    Giro D'Italia, Tour de France, Vuelta Espana fantasy league or stage winner/jersey classification winner guesses.



    ------------------------------
    Aaron Lael
    State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
    ------------------------------



  • 47.  RE: February Question of the Month - earn a new badge!

    Posted 02-24-2024 08:45

    I love the videos, so a new video for a new February release (or March if I'm late) would be wonderful!  Keep up the good work. 



    ------------------------------
    Harley Breth
    Philadelphia Church of God Inc
    ------------------------------



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