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  • 1.  Feedback on Learning Management inside Genesys Cloud

    Posted 08-17-2021 10:21
    No replies, thread closed.

    Hi Everyone

    We're currently researching the use of External Learning Content within Genesys Cloud, things like adding content from a Learning Management System (LMS) or use of a Learning Records Store (LRS) to collect Employee experiences from both inside and outside of Genesys Cloud.

    To help with this, we'd really like your feedback and insights. Is learning something your company is passionate about?

    If yes,     please reach out to me either on this post, or directly on my email address to get your feedback to help build our roadmap.

    Thanks very much

    Andy

    #LearningManagementSystem #LearningRecordStore #xAPI #externalContent

    ​​​​
    #Connect with a Customer (NEW)
    #Roadmap/NewFeatures
    #SystemAdministration

    ------------------------------
    Andrew Boland
    andrew.boland@genesys.com
    Genesys - Employees
    ------------------------------


  • 2.  RE: Feedback on Learning Management inside Genesys Cloud

    Posted 08-28-2021 06:00
    No replies, thread closed.
    Hi Andrew, for some reason I always get the message "Progress can't be saved" for Genesys beyond courses.
    Is there something I am missing the the configuration?
    Is this because the course completion date is overdue? No really intuitive explanation as we can't also update the completion date of the Beyond courses. 
    Not ideal if an agent happens to take holidays or days off and we cannot adjust the completion date.

    Thanks


    ------------------------------
    Hichem Agrebi
    hichem.agrebi@cc-expertise.com
    CC-Expertise Ltd
    ------------------------------

    Original Message


  • 3.  RE: Feedback on Learning Management inside Genesys Cloud

    Posted 08-31-2021 09:29
    No replies, thread closed.
    Hi Hichem

    Thanks for the response.

    At the moment this is because the Beyond content within Genesys Cloud is loaded in to Genesys Cloud, there isn't at the moment a link into the Beyond system etc. So the control of completion here at present is entirely based on a user selecting 'Complete' (top right)

    That's actually one of the reasons for this post, as our plan is to enable external content to be accessible via Genesys Cloud, of which Beyond would be one type. Where this additional work is done we'd hope to then be able to get completion figures etc for these modules. This is what we'd love to get feedback on, what would be expected/desired in this area i.e. integration with external LMS or loading content directly to GC. There are many more questions I have on this topic too :)

    If you'd like to set up a meeting to discuss in more detail, please just let me know.

    Thanks

    Andy

    ------------------------------
    Andrew Boland
    Genesys - Employees
    ------------------------------

    Original Message


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