Genesys Cloud - Main

Hi All, 

Is there a way we can find the number of users who logged into the SKill?

We are using a Data action to find the number of Agents in Queue. But we also need to know if that is possible to find number of users logged into the skills during the call. 

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, you can filter by routing status (Idle, interacting, etc) and/or skill.  You will get a list of users and the number of users in the list.  

Hi All, 

Is there a way we can find the number of users who logged into the SKill?

We are using a Data action to find the number of Agents in Queue. But we also need to know if that is possible to find number of users logged into the skills during the call. 

Thanks for your reply, the api is showing the user name , email and user GUID etc.

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. 


Please advise. 

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, you can filter by routing status (Idle, interacting, etc) and/or skill.  You will get a list of users and the number of users in the list.  

Hi All, 

Is there a way we can find the number of users who logged into the SKill?

We are using a Data action to find the number of Agents in Queue. But we also need to know if that is possible to find number of users logged into the skills during the call. 

Maybe this can help you.  

Thanks for your reply, the api is showing the user name , email and user GUID etc.

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. 


Please advise. 

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, you can filter by routing status (Idle, interacting, etc) and/or skill.  You will get a list of users and the number of users in the list.  

Hi All, 

Is there a way we can find the number of users who logged into the SKill?

We are using a Data action to find the number of Agents in Queue. But we also need to know if that is possible to find number of users logged into the skills during the call. 

Hi Robert, 

Not sure if i read your message correctly, the link you provided on initial reply really helped me -

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, 

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. Please advise

Maybe this can help you.  

Thanks for your reply, the api is showing the user name , email and user GUID etc.

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. 


Please advise. 

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, you can filter by routing status (Idle, interacting, etc) and/or skill.  You will get a list of users and the number of users in the list.  

Hi All, 

Is there a way we can find the number of users who logged into the SKill?

We are using a Data action to find the number of Agents in Queue. But we also need to know if that is possible to find number of users logged into the skills during the call. 

I attached a data action you can import and use.

Hi Robert, 

Not sure if i read your message correctly, the link you provided on initial reply really helped me -

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, 

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. Please advise

Maybe this can help you.  

Thanks for your reply, the api is showing the user name , email and user GUID etc.

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. 


Please advise. 

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, you can filter by routing status (Idle, interacting, etc) and/or skill.  You will get a list of users and the number of users in the list.  

Hi All, 

Is there a way we can find the number of users who logged into the SKill?

We are using a Data action to find the number of Agents in Queue. But we also need to know if that is possible to find number of users logged into the skills during the call. 

I dont see any data action on your reply, can you attached again and send me please?

Thanks for your help.

I attached a data action you can import and use.

Hi Robert, 

Not sure if i read your message correctly, the link you provided on initial reply really helped me -

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, 

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. Please advise

Maybe this can help you.  

Thanks for your reply, the api is showing the user name , email and user GUID etc.

But we are facing issues when we tried to add it to Data action. Can you let me me how you are counting the number of Agents are in idle? We are looking for the combination of Queue ID, Skill name and Idle routing status. 


Please advise. 

If you use this API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members, you can filter by routing status (Idle, interacting, etc) and/or skill.  You will get a list of users and the number of users in the list.  

Hi All, 

Is there a way we can find the number of users who logged into the SKill?

We are using a Data action to find the number of Agents in Queue. But we also need to know if that is possible to find number of users logged into the skills during the call.