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  • 1.  Flow Milestones Not Appearing in Journey Flows

    Posted 03-28-2025 05:54
      |   view attached
    No replies, thread closed.


    Hi Everyone,

    I have added flow milestones and outcomes to the Bot Flow. However, when I review the journey flows in architect, I don't see the milestones appearing as segments, I only see standard default segments provided by genesys. Please find the attached screenshot. Is there anything additional I need to configure for the flow milestones to show up as segments for tracking the customer journey?

    Thanks,
    Karthik


    #ArchitectureandDesign
    #PlatformAdministration

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    Karthik Ageer
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  • 2.  RE: Flow Milestones Not Appearing in Journey Flows
    Best Answer

    Posted 03-28-2025 11:06
    No replies, thread closed.

    It may be that you have to run enough conversations through the new version of the flow to get the data necessary to show the new milestones. How many conversations have flowed through it since the change?



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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