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  • 1.  Flow performance page - problem with >32 entries?

    Posted 04-15-2025 19:38
    No replies, thread closed.

    Hey all,

    Does anyone else have issues with the Flow Performance page when there are more than 32 entries?

    If I view any time interval where there are more than 32 entries I get an error "request failed. Flows cannot be shown" 

    If I bring down the time interval (say from 2hrs to 1.5) I can go thru the intervals OK but never see more than 32 lines...



    #PerformanceViews

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    Andrew Doller
    Workforce Planner
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  • 2.  RE: Flow performance page - problem with >32 entries?
    Best Answer

    Posted 04-22-2025 07:14
    No replies, thread closed.

    Hi Andrew,

    Sorry for the delayed response.  The development team did identify an issue with the API call on this view and a fix was deployed at the end of last week.  If you are still experiencing the issue, I would recommend raising a case with Genesys Customer care and provide network and console logs when loading the view.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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