Genesys Cloud - Main

Hello,

A user recently returned from 8 weeks of absence, and during that period, the user automatically changed state to Inactive. 

So my question is, for how long does a user need to be logged out, before they lose their active flag?

#Unsure/Other

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Peter Paulsen
Nuuday A/S
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User activation & deactivation is done via Native UI People & Permissions option. 

They can stay as long as logged in until their account is active. 

Hi Peter

Are your users provisioned via SCIM from AD?

@Vaun McCarthy Good point! 

Based on Peter's description that may be the case. 

Thank you for your replies.

I learned that someone had manually checked users activity, and set all users who were not logged in for a period, as inactive. So that answers my question :)