I am looking for insight into how others are handling outbound call forecasting. I found several older discussions where this question was raised and requests were made for a forecasting solution within Genesys, but I was unable to find any recent information or updates.
Has Genesys implemented a capability to forecast outbound call volume? If not, how are other organizations managing this process? Currently, the only option I am aware of is creating and maintaining a manual forecast in Excel, but I would be interested in learning about any alternative approaches or best practices that others are using.
#Forecasting------------------------------
Melissa Palmer
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