Hi guys,

In May I am going to take the GCX-GCP exam.  I am reaching out to see if any of you guy may be able to offer helpful advice on what to focus on, tips, the must-knows, (answers :-) ), etc.

I have had one instructor that kind of hinted (or at least I thought so) that every one of the eBooks Learning Objectives was the main focus of the exam.  Did you find that to be true? 

Compared to other technical exams like a Cisco CCNA or a MS Professional, did you find that the GCX-GCP Exam was more difficult, easier, etc,?

Any advice or study guides that you can give me would be greatly appreciated.

Thank you, Tracee.

I found the Reporting & Analytics exam (it was a separate exam 2 years ago - now the 3 separate exams are combined into one) was the hardest one to master. for me. Eliminate 2 of the 4 possible answers kind of applied, then select the most accurate. Occasionally an exam question comes up that gives clues to other exam questions. I mark all the questions i am unsure of and return to them once i have attempted all questions. Some of the paid demo exams i purchased had questions that appeared in the exam, but not all of the mock exams i tried were 100% accurate either. Go with what is on the Genesys website.
An exam study guide is mentioned (with link) on this forum page. I found it helpful https://community.genesys.com/discussion/genesys-cloud-certified-professional-contact-center-admin-exam

You can also dig deeper into each of the 3 components.**Note** some of the content in (1,2,3) maybe outdated especially in the Reporting area but its still worth reviewing.
 
(1) Contact centre https://rise.articulate.com/share/cllTM8j1JFSEZmgvrP7-TOut45kxCwwS#/lessons/-cugmdQc9wybqA9SfNa7FKUNskvDQ4Ak
(2) Implementation - https://rise.articulate.com/share/42eSX3NKjhxAJQnrEvbQsPznFsUjaDfz#/lessons/VE_bCCDhg8aTl7aH8sHDwlsoAmXBidPN
(3) Reporting - https://rise.articulate.com/share/rYkEwUoaD1dc0ZcdBLyHUD9UpojDiZzP#/lessons/sC-x0KbIg_hg_SLazYC2t1qco_CHSev3

Some websites have free flashcards / tests available or try searching for "GCX-GCP" or "GCX-GCP questions".
All the best :) 

Hi guys,

In May I am going to take the GCX-GCP exam.  I am reaching out to see if any of you guy may be able to offer helpful advice on what to focus on, tips, the must-knows, (answers :-) ), etc.

I have had one instructor that kind of hinted (or at least I thought so) that every one of the eBooks Learning Objectives was the main focus of the exam.  Did you find that to be true? 

Compared to other technical exams like a Cisco CCNA or a MS Professional, did you find that the GCX-GCP Exam was more difficult, easier, etc,?

Any advice or study guides that you can give me would be greatly appreciated.

Thank you, Tracee.

Hi guys,

In May I am going to take the GCX-GCP exam.  I am reaching out to see if any of you guy may be able to offer helpful advice on what to focus on, tips, the must-knows, (answers :-) ), etc.

I have had one instructor that kind of hinted (or at least I thought so) that every one of the eBooks Learning Objectives was the main focus of the exam.  Did you find that to be true? 

Compared to other technical exams like a Cisco CCNA or a MS Professional, did you find that the GCX-GCP Exam was more difficult, easier, etc,?

Any advice or study guides that you can give me would be greatly appreciated.

Thank you, Tracee.

My advice is generic, and basic exam technique.

The worst thing that can happen to you is to run out of time, leaving questions not only unanswered, but also unseen! The last question may be a give-away, but you'd never know and it might be the difference between passing and failing.

You can go back, so start by reading the whole exam and only answer those questions that are obvious. Next, check the clock and see how many questions you have left to answer and set yourself a strict budget of time for each question. If you can't answer the question in your budgeted time, mark it and move on. After this second pass through, you should have most questions answered, so you have the luxury of focusing on the one or two questions you need to think about.

If you get to within a couple of minutes of the end, then it isn't about whether you know (or can figure out) the answer - you clearly don't (or can't). Remember that an incorrect answer and a blank answer are worth the same thing, zero. With, say, 4 possible answers, you have a 24% chance of getting it right purely randomly, which is better than 0% if you don't answer. To be blunt, guess! Hopefully, there will be at least one or two answers that makes no sense which will further improve the odds.

I used to teach for Beyond (going back to the ININ Days and PureConnect) and when I started giving this advice to my students, I saw an apparent improvement of 10-15% in my pass rate, so either I was improving as an instructor, or the advise worked! (I'd like to think it was the former, but the sudden change makes me think the latter is more likely 😂)

Good luck and let us know how you do!

Hi guys,

In May I am going to take the GCX-GCP exam.  I am reaching out to see if any of you guy may be able to offer helpful advice on what to focus on, tips, the must-knows, (answers :-) ), etc.

I have had one instructor that kind of hinted (or at least I thought so) that every one of the eBooks Learning Objectives was the main focus of the exam.  Did you find that to be true? 

Compared to other technical exams like a Cisco CCNA or a MS Professional, did you find that the GCX-GCP Exam was more difficult, easier, etc,?

Any advice or study guides that you can give me would be greatly appreciated.

Thank you, Tracee.