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Genesys Cloud Certified Professional - Contact Center Admin Exam

  • 1.  Genesys Cloud Certified Professional - Contact Center Admin Exam

    NEW MEMBER
    Posted 10-04-2022 15:42
    Hello everyone,

    Do any of you happen to know if there is a good study guide or exam prep for the Genesys Cloud Certified Professional - Contact Center Admin exam?

    I have the Ebook from the course but I was hoping one of you may know of something that includes more sample exam type questions.
    #Certification
    #GenesysCloud

    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprises
    tbaddley@usxpress.com
    ------------------------------


  • 2.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-05-2022 10:11
    I'd also be interested in this.  The exam is pretty difficult, so anything that helps prep for it beside the online courses would be great.

    ------------------------------
    Michelle Campbell
    NTT America, Inc
    ------------------------------



  • 3.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    GENESYS
    Posted 10-05-2022 10:23

    Tracee, go to the Catalog link in our Beyond website and use the first two filters on the left to get to the exam prep courses. Click on Genesys Product & select Genesys Cloud CX. Click Instruction Type and choose Certification Exam. Apply those 2 filters and the Cloud exam prep courses will populate. The exam you want is at the bottom of this page, Exam - Genesys Cloud Certified Professional - Contact Center Admin. Click the orange button in the top blue section and that should walk you through the enrollment process to begin prepping for your Admin Exam. Hope that helps.



    ------------------------------
    Gary Gatio
    Genesys - Employees
    ------------------------------



  • 4.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    NEW MEMBER
    Posted 10-05-2022 10:26
    Thank you so much Gary, I will give it a shot.  Appreciate you taking the time to help.  Have a great day!

    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprises
    ------------------------------



  • 5.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    GENESYS
    Posted 10-05-2022 10:41

    Tracee,

     

    Let me know if you want help regarding the Certification process and what to do through the Beyond website.  I provide online demos and discussions weekly with students either in groups or individually.  I can just send a quick e-vite and we can look at the options related to the Cert process.

     

    Happy to help out,

     

     

    Gary Gatio

    Premier Education Success Manager

    Beyond 

    M +1-513-718-7623 U.S.A.

    gary.gatio@genesys.com

    Certified Customer Success Manager (CCSM) Level 2 

     

    Certified Customer Success Manager-Level 2

     






  • 6.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    NEW MEMBER
    Posted 10-05-2022 11:18
    That is awesome of you to do that Gary!

    I will be out of pocket until 18 October.  It is Fall Break in Tennessee and our family is going on a cruise.  I will reach out to you after I return if that is ok?

    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprises
    ------------------------------



  • 7.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    GENESYS
    Posted 10-05-2022 11:36

    That works, Tracee and have a great and safe trip!

     

     

    Gary Gatio

    Premier Education Success Manager

    Beyond 

    M +1-513-718-7623 U.S.A.

    gary.gatio@genesys.com

    Certified Customer Success Manager (CCSM) Level 2 

     

    Certified Customer Success Manager-Level 2

     






  • 8.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-05-2022 16:28
    Hi Trace, how are you?

    The truth is that with the e-book you already have a super vision, I use the document center a lot, there you can find absolutely all the information you need for each of the tests, I studied this way for my certification and it worked.

    another resource that you can use is the quiz of each certification, those questions you already have a lot of idea for the day of the test.

    I leave the links:

    https://rise.articulate.com/share/F6CNo_vONJptGDk1AFMreuFdifj7BUvw#/lessons/cfyctUhbR32T37RSXJAr-9pbjZF6O_W7

    https://rise.articulate.com/share/F6CNo_vONJptGDk1AFMreuFdifj7BUvw#/lessons/GxMUWk6Azd-AXcs_ldUt-mfA4xs1qjC8
    this quiz already brings the vision of the proof.

    read all the material and take the quiz, access the document center  and read items that leave you in doubt, you will be sure to pass.
    https://help.mypurecloud.com/
    https://help.mypurecloud.com/articles/about-the-resource-center/


    #Certifications #beyond #GenesysCloudCX #GCP

    Hope it helps and good luck ;-)

    Rita Henllembart, COPC®
    Customer Success Manager (CSM) / Consulting Solutions Specialist
    Coddera Software Ltda

    ------------------------------
    Rita Henllembart
    CSM
    Coddera Software Ltda
    ------------------------------



  • 9.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    NEW MEMBER
    Posted 10-05-2022 17:12
    Hi Rita!  I am well and I hope that you are too.

    Thank you so much for the advice and your kindness in replying.  I will give the e-book some good run throughs before I schedule my exam.  :-)

    I hate to bother you with another question but do you know the exam is conducted?  Is it one on one with an instructor, is it time-limited, etc.  General info along those lines?

    Thanks again Rita.  I really appreciate you guys so much!

    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprises
    ------------------------------



  • 10.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-05-2022 17:42
    Hi Tracee :-D
    It's a pleasure to be able to help.
    "Exam Duration: Genesys Certification exams are currently offered in English. The exam duration ranges from 90 minutes to 120 minutes. An extended version of the exam is available for candidates whose first language is not English"
    but I warn you that for online exams, you will need a camera, install a sentinel so that it is monitored and accompanied, there is a need to do a facial biometrics, but it has all the instructions in the document, it is very easy to do, I'm sure you will do very well

    Good luck 🤞🏻🍀

    Regards

    Rita Henllembart, COPC®
    Customer Success Manager (CSM) / Consulting Solutions Specialist / GCP
    Coddera Software Ltda

    #Certifications #beyond #GenesysCloudCX #GCP


    ------------------------------
    Rita Henllembart, COPC®
    Customer Success Manager (CSM) / Consulting Solutions Specialist
    Coddera Software Ltda
    ------------------------------



  • 11.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-06-2022 02:02
    Edited by Ashiesh Sharma 10-06-2022 03:08
    Hi,

    Getting a Genesys Beyond subscription will be helpful to study for these exams.
    Genesys also have a lab-set-up, however it's access is reserved for employees/partners etc.

    I've been, myself, trying to get the subscription for quite sometime, however no-response form Genesys (or my partner contact)
    Mostly the questions are from the training quiz only (at-least passing percentage)

    ------------------------------
    Ashiesh Sharma
    BT
    ------------------------------



  • 12.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-06-2022 02:21
    Hi Trace,

    Could you please help how to download the Ebook?

    Regards
    Kathiravan.S

    ------------------------------
    Kathiravan Srinivasan
    Hewlett-Packard Enterprise India Pvt Ltd
    ------------------------------



  • 13.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    NEW MEMBER
    Posted 10-06-2022 08:14
    Hi Kathiravan,

    I haven't found a really good way to do that yet.  The e-book is interactive, meaning click on something and it expands the paragraph, etc. And it only opens up one subsection at a time.

    I think it is only available if you have the Genesys Beyond Subscription and have taken the course.

    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprises
    ------------------------------



  • 14.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-07-2022 03:13
    Thank you Tracee for your response. I am  trying to get the subscription for quite sometime, but there is no-response form Genesys.

    I dont know what will be cost for the learning subscription atleast to see whethere i can afford to pay.

    Regards
    Kathiravan.S


    ------------------------------
    Kathiravan Srinivasan
    Hewlett-Packard Enterprise India Pvt Ltd
    ------------------------------



  • 15.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    NEW MEMBER
    Posted 10-07-2022 13:27

    Kathiravan, if you will send me an email (tbaddley@usxpress.com), I will gladly send you the information that I do have.

    Thanks,

    Tracee



    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprises
    ------------------------------



  • 16.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    GENESYS
    Posted 10-07-2022 16:46

    Hello Kathiravan - I'm with the Beyond team and have asked our Education advisor to reach out to you today.

    If you have any questions, don't hesitate to contact beyond@genesys.com!

    Best,
    <o:p></o:p>



    ------------------------------
    Mitch Hoover
    Genesys - Employees
    ------------------------------



  • 17.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-11-2022 06:24
    Thanks Mitch. I am still waiting for someone to reach me from genesys

    ------------------------------
    Kathiravan Srinivasan
    Hewlett-Packard Enterprise India Pvt Ltd
    ------------------------------



  • 18.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    GENESYS
    Posted 10-11-2022 12:03
    Hey Kathiravan - have you checked out our Contact Center Administrator Study Guide to prep for your exam?

    If you would like to explore options for exploring a Genesys Beyond subscription, please let me know a good email to share with our Education Advisor for your region. They will be able to provide you with options and a quote for the learning subscription best for you!

    Best,
    Mitch

    ------------------------------
    Mitch Hoover
    Genesys - Employees
    ------------------------------



  • 19.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    GENESYS
    Posted 10-06-2022 14:59
    The eBooks are only available for those students who have signed up for a live virtual class. It's what the students will use to follow along as the Instructor teaches the course content one chapter at a time. So, the eBook comes with the virtual class and I think you get access to it on that first morning when the class starts.

    ------------------------------
    Gary Gatio
    Genesys - Employees
    ------------------------------



  • 20.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    NEW MEMBER
    Posted 10-07-2022 10:49
    Hi Gary and Rita, I am very much a rookie and I don't know all of the rules about posting.  I found the practice exam.  Am I allowed to post it in this thread?

    Also, my company received a discount on a Beyond Subscription when we moved to Genesys Cloud CX.  It's originally end date was yesterday, but we renewed for another year and the price was quite reasonable.  In fact, if the company wasn't going to pay for it I was considering paying for it myself.  I'm not sure if I am allowed to post how much I paid.  I don't want to get into trouble.

    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprises
    ------------------------------



  • 21.  RE: Genesys Cloud Certified Professional - Contact Center Admin Exam

    Posted 10-11-2022 08:27
    Hi Tracee, how are you?

    If you have a voucher that your company has won, you just need to see if it is named for you and if you can already use it, as it was renewed for another 1 year, I believe you can use it.

    To find out if it is nominated for you or if the company authorizes you to keep the voucher, it is important to speak with your responsible manager and validate the information about what your voucher includes for courses / certificates with the Beyond team.

    I have the Beyond contact who supports me, but you can email me at: beyond@genesys.com and they will help you with the information ok?

    Hope this helps

    Thanks
    Regards,

    Rita Henllembart, COPC®
    Customer Success Manager (CSM) / Consulting Solutions Specialist
    Coddera Software Ltda

    ------------------------------
    Rita Henllembart, COPC®
    Customer Success Manager (CSM) / Consulting Solutions Specialist
    Coddera Software Ltda
    ------------------------------