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  • 1.  Genessentials - Week of August 24th, 2026

    Posted 5 hours ago

    Here are some quick links and even speedier blurbs that highlight community news you need to know!

    Great Content

    Hottest threads last week:

    Genesys Cloud - Main: 

    Workforce Engagement Management:

    Genesys Cloud - Developer Community: 

    Customer Stories

    ProbeCX sees a 300% increase in quality assurance capacity:

    Community Events

    • Research Opportunity: AI Studio IA Research.
    • "Know Before You Go" Xperience Guide for Education Day.
    • Stop by the Community, Orchestrators, and Advocacy team booths at Xperience to meet the teams next week!
    • Watch the Community sessions at Xperience at 12:00pm on Wednesday, Sept. 2nd and 2:30pm on Thursday, Sept. 3rd on the Expo Hall Main stage.

    Did we miss anything? Share your favorite Community updates in the comments.

    Thanks for reading this week's #genessentials

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    Nicole
    Senior Online Community Video Specialist
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  • 2.  RE: Genessentials - Week of August 24th, 2026

    Posted 5 hours ago

    Thank you Nicole ☺️



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    Camila Meneghini
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