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Genessentials - Week of December 16th, 2025

  • 1.  Genessentials - Week of December 16th, 2025

    Posted 8 hours ago

    Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

    Announcements

    Two ways to win Prize Wall Prizes:

    Great Content

    Hot Threads so far in December:

    • Genesys Cloud - Main: 
      • Most replies on a thread:
      • Most likes on a thread:
    • Workforce Engagement Management: 
      • Most replies on a thread: 
      • Most likes on a thread:

    Leveling up CX sparks exceptional engagement at Salvation Army.

    Community Events:

    New Trivia Tower: Pop Culture Year in Review coming December 17th.
    Two new webinars coming soon:
    • Reference Forum with BCD Travel on December 17th. Register now.
    • Genesys Quarterly Roadmap (two sessions) on January 21st. Register now.

    Did we miss anything? Share your favorite Community updates in the comments.

    Thanks for reading this week's #genessentials



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
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