Welcome Community

To end the year, here are some record-breaking threads from your favorite communities, plus quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

Announcements

Great Content

Hot Threads for 2025:

• Genesys Cloud - Main: 
  • Most replies on a thread: Deprecation of the Overview (Evaluation) page
  • Most likes on a thread: Reporting & Analytics Tips and Tricks Contest

• Workforce Engagement Management: 
  • Most replies on a thread: Scheduled Activity Reminders Releases Next Week
  • Most likes on a thread: Upcoming Enhancements to Coaching & Learning Scheduling: More Flexibility, Better Fit

• Developer Community: 
  • Most replies and likes on a thread: How is order of queues determined in Interactions view?

Charles Sturt University is designing AI with care

• The Future of Student Support Starts with Humanizing AI

Community Events:

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials