Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

Register for a special "Women in CX" webinar event: 

• Authentic Leadership in the Age of AI

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies and likes: How to Stop Call Recording for Queue B When Using the Same In-Queue Flow

• Workforce Engagement Management: 
  • Most replies: Issue with Being Able to Approve Next Day Shift Trade Requests
  • Most likes:  Move agents Back to On-Queue Based on EWT of the Queue

• Developer Community:
  • Most replies: Terraform Extremely Slow 
  • Most likes: JSONPath $.divisions[*] with the Contains Operator to Check if Your Specific ID Exists

Customer Stories

Magenta Telekom Modernizes Customer Care:

• Read the Customer Story here

Thanks for reading this week's #genessentials