Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New Survey Opportunity looking to gather feedback from Genesys Cloud users who are familiar with the Agent Workspace.

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies and likes: Transfer to an External Number Not Going via the Connect Trunk

• Workforce Engagement Management: 
  • Most replies: Documentation for Survey API Release 
  • Most likes: Queue Performance Detail View

• Developer Community:
  • Most replies and likes: Integrate n8n Workflows with Genesys Cloud

Customer Stories

Rush University System for Health Cuts Handle Time by 15%!

• Read the Customer Story here.

Thanks for reading this week's #genessentials