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  • 1.  Genessentials - Week of January 13, 2026

    Posted 20 days ago

    Here are some quick links and even speedier blurbs to kick off 2026.

    Announcements

    Two contests to start the new year: Coming soon!

    • Trivia Tower coming up - Genesys Features Rewind (January 14th - 16th)
    • Big Game Prop Bets (January 26th - February 8th)

    Great Content

    Hottest threads last week:

    Help us pick a favorite Genesys Feature of 2025 and you could win a prize! 

    Community Events:

    • Genesys Quarterly Roadmap (two sessions) on January 21st. Register now.
    • Earn a new badge by answering the January Question of the Month.
    • Update: Will announce the winner of the College Playoff Championship Brackets next week! 

    Did we miss anything? Share your favorite Community updates in the comments.

    Thanks for reading this week's #genessentials



    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: Genessentials - Week of January 13, 2026

    Posted 19 days ago

    We can't stay out of the loop with your updates, thank you.



    ------------------------------
    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR
    ------------------------------

    Original Message


  • 3.  RE: Genessentials - Week of January 13, 2026

    Posted 18 days ago

    Wahoo! Thanks for the Kudos @Kaio Oliveira!



    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------

    Original Message


  • 4.  RE: Genessentials - Week of January 13, 2026

    Posted 17 days ago

    👀 Hey, that's my post up there - so cool!
    Really nice to see the Agent Copilot discussion getting highlighted 🚀



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    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
    ------------------------------

    Original Message


  • 5.  RE: Genessentials - Week of January 13, 2026

    Posted 12 days ago

    Hi Nicole,

    Thank you for the update. I just attended the roadmap session, and it looks like there's a lot coming this year with Copilot - very exciting!



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    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
    ------------------------------

    Original Message


  • 6.  RE: Genessentials - Week of January 13, 2026

    Posted 12 days ago

    Very cool! Glad you're looking forward to Copilot!



    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------

    Original Message


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