Genesys Cloud - Main

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

#CommunityAnnouncements

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Thank you to EVERYONE who told us their favorite features of 2025! We ended up with a poll that highlighted the top 4 choices which were: 

Agent CoPilot

New UI Navigation

Guides

Data Action Functions

With a majority vote, the most-loved feature of 2025 was...Agent CoPilot as voted on by our members! Now that we had our favorite feature selected, it was time to go back and read the responses that suggested Agent CoPilot. Out of the responses, our favorite thread goes to @Mateus Nunes for his thoughtful answer about how Agent CoPilot really transforms his workday. Congrats! You've earned a prize wall item of your choice, Mateus! I'll send the Google Form right over for you to fill out. 

Thanks to everyone again for your nominations and telling us why you love specific Genesys features! 

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team

Thank you to EVERYONE who told us their favorite features of 2025! We ended up with a poll that highlighted the top 4 choices which were: 

Agent CoPilot

New UI Navigation

Guides

Data Action Functions

With a majority vote, the most-loved feature of 2025 was...Agent CoPilot as voted on by our members! Now that we had our favorite feature selected, it was time to go back and read the responses that suggested Agent CoPilot. Out of the responses, our favorite thread goes to @Mateus Nunes for his thoughtful answer about how Agent CoPilot really transforms his workday. Congrats! You've earned a prize wall item of your choice, Mateus! I'll send the Google Form right over for you to fill out. 

Thanks to everyone again for your nominations and telling us why you love specific Genesys features! 

Hello Community,

Submissions are now live!

Genesys Cloud received 362 new features over the course of 12 months! Some of them big, some of them small (no hints on the "biggest" but keep an eye on the Trivia Tower 1/14/26 for that reveal), but all of those features are loved. Today, what we need to know is: What new feature is YOUR favorite?

Was it a game-changing add on or a significant enhancement that made running a report easier? Only you have the answers, and only we have a prize for you.

Need a Refresher? Our moderator Jason has you covered. He always posts the release weekly notes in Genesys Cloud's Beta HQ.

For Favorite Feature of 2024, we narrowed down the five finalists, and you voted for Architect Historical Execution as favorite feature. What 2025 feature will be joining their ranks this year?

CONTEST DETAILS

Whomever has the community panels' favorite story for what feature they picked and why will win a Prize from the Prize Wall. 

• Submission Due Date: January 25, 2026
• How to Win: Tell us what feature is your favorite and why? Was it easy to implement, did it save you time, or help your company achieve a goal? 
• What's Next? After all of the submissions are in, the community team will narrow it down to a few finalists, and the community will vote on their Favorite Feature for 2025. 

Any questions, feel free to reach out to me. We can't wait to hear from you!

Cheers,

Matt & Team