Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New Research Opportunity, Register Below:

• Tell us how you manage CX improvements and changes in your organization

New Beta Opportunity, Register Below:

• Chrome OS Screen Recording IWA

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies:  Remove the Call Decline Option
  • Most likes: Salesforce - Save Call Summary in the SF Case

• Workforce Engagement Management:
  • Most replies and likes:  What are your Most Requested Features to be Added in Quality Management?
• Developer Community:
  • Most replies: Anyone Using CoPilot
  • Most likes:  Support for the New HTTP QUERY Method (RFC 10008)

Customer Stories

Ferguson has improved answer rates, customer satisfaction scores, and the ability to scale with Genesys Cloud:

• Read the Customer Story here

Thanks for reading this week's #genessentials