Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA Opportunity, Register Below:

• Chrome OS Screen Recording IWA

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Unable to answer incoming calls / Inbound calls stuck on "Not Responding" for all agents (Dublin region) – May 27
  • Most likes: API for Beginners

• Workforce Engagement Management:
  • Most replies and likes: Data discrepancy in queue reporting 

• Developer Community:
  • Most replies: Agent notification
  • Most likes: Best practices for securing API credentials in Architect and Data Actions 
    

Customer Stories

BCD delivers smarter journeys at scale with Genesys Cloud:

• Read the Customer Story here.

Thanks for reading this week's #genessentials