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Genessentials - Week of June 15th, 2026

1. Genessentials - Week of June 15th, 2026

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Nicole Milliken

Genesys
Posted 5 days ago

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Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA Opportunity, Register Below:

Chrome OS Screen Recording IWA

Great Content

Hottest threads last week:

Genesys Cloud - Main:

Most replies: Rate Limiting for Agent Evaluations During Best-Skills Routing

Most likes: Routing Call to Different Queues at Different Times

Workforce Engagement Management:

Most replies and likes: 2500 Members and Counting

Developer Community:

Most replies and likes: Solution for Impact Capture from Email Body

Customer Stories

Stefanini streamlines operations to deliver faster, smarter customer outcomes at scale:

Read the Customer Story here

Community Events

Play in the FIFA World Cup Brackets to try and win a prize.

Answer the Question of the Month for June and earn a badge!

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials

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Nicole Milliken
Senior Online Community Video Specialist
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