Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

Looking for contact center specialists who handle the security and access to Genesys to help with a study:

• Sign Up Here

Kaplan NA Reference Forum:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Bot Flow Best Practice
  • Most likes: Error when Calling Bot Flow from Inbound Flow

• Workforce Engagement Management: 
  
  • Most replies: Having a Single Work Plan for Agent - Good or Bad 
  • Most likes: Custom Operating Schedule to Allow Random Dates

• Developer Community:
  • Most replies and likes: Web Messaging - Send Info to Front End without Sending a Message

Customer Stories

Bon Secours Mercy Health reimagines its patient experience:

• Read the Customer Story here.

Thanks for reading this week's #genessentials

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

Looking for contact center specialists who handle the security and access to Genesys to help with a study:

• Sign Up Here

Kaplan NA Reference Forum:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Bot Flow Best Practice
  • Most likes: Error when Calling Bot Flow from Inbound Flow

• Workforce Engagement Management: 
  
  • Most replies: Having a Single Work Plan for Agent - Good or Bad 
  • Most likes: Custom Operating Schedule to Allow Random Dates

• Developer Community:
  • Most replies and likes: Web Messaging - Send Info to Front End without Sending a Message

Customer Stories

Bon Secours Mercy Health reimagines its patient experience:

• Read the Customer Story here.

Thanks for reading this week's #genessentials

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

Looking for contact center specialists who handle the security and access to Genesys to help with a study:

• Sign Up Here

Kaplan NA Reference Forum:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Bot Flow Best Practice
  • Most likes: Error when Calling Bot Flow from Inbound Flow

• Workforce Engagement Management: 
  
  • Most replies: Having a Single Work Plan for Agent - Good or Bad 
  • Most likes: Custom Operating Schedule to Allow Random Dates

• Developer Community:
  • Most replies and likes: Web Messaging - Send Info to Front End without Sending a Message

Customer Stories

Bon Secours Mercy Health reimagines its patient experience:

• Read the Customer Story here.

Thanks for reading this week's #genessentials