Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA Opportunities, Register Below:

• WebRTC Alerting Leader - Support for multiple WebRTC clients
• Chrome OS Screen Recording IWA

Mastering Genesys Cloud Script Integration: Orchestration with Architect and Agent Copilot:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies and likes: Idea CEV-I-742: Option to enable Audio/RTP capture in the PCAP download

• Workforce Engagement Management:
  • Most replies and likes: WFM Certification Exam – What Did You Find Most Difficult?

• Developer Community:
  • Most replies and likes: Messaging - How to prevent sensitive information from being recorded in the interaction history

Customer Stories

Visa aims to transform its CX with unified experience from Genesys and ServiceNow.

• Read the Customer Story here.

Thanks for reading this week's #genessentials