Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA Opportunities, Register Below:

• WebRTC Alerting Leader - Support for multiple WebRTC clients
• Chrome OS Screen Recording IWA

Mastering Genesys Cloud Script Integration: Orchestration with Architect and Agent Copilot:

• Register Here

Orchestrating Your WFM Processes with AI:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Automating Agent On-Queue Status Based On Real-Time Demand
  • Most likes: Idea CERTNG-I-1980: Increase Flow Execution Variable Limit

• Workforce Engagement Management:
  • Most replies: Making AI Scoring more transparent and actionable for agent development
  • Most likes: Automated Workforce Mix Recommendation for Contact Centers

• Developer Community:
  • Most replies: Data Actions - Store Error APIs
  • Most likes: Path to CX DEV

Customer Stories

Rush University System for Health cuts handle time by up to 15%!

• Read the Customer Story here.

Thanks for reading this week's #genessentials