Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

Major Announcements

Great Content

Hot Threads For the Week:

• GC - Main: Use DTMF in bot flow for disambiguation
• WEM: Time off limits / Allocated Time off hours / Available hours
• Developer Community: Java SDK 236.0.0 - Jackson Deserialization Error on ContractDefinition class for Decision Tables

See how InspiriTec reduced average handle time by 15% with Genesys Cloud: 

• Read the InspiriTec Customer Story

Community Events:

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

Major Announcements

Great Content

Hot Threads For the Week:

• GC - Main: Use DTMF in bot flow for disambiguation
• WEM: Time off limits / Allocated Time off hours / Available hours
• Developer Community: Java SDK 236.0.0 - Jackson Deserialization Error on ContractDefinition class for Decision Tables

See how InspiriTec reduced average handle time by 15% with Genesys Cloud: 

• Read the InspiriTec Customer Story

Community Events:

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

Major Announcements

Great Content

Hot Threads For the Week:

• GC - Main: Use DTMF in bot flow for disambiguation
• WEM: Time off limits / Allocated Time off hours / Available hours
• Developer Community: Java SDK 236.0.0 - Jackson Deserialization Error on ContractDefinition class for Decision Tables

See how InspiriTec reduced average handle time by 15% with Genesys Cloud: 

• Read the InspiriTec Customer Story

Community Events:

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials