Genesys Cloud - Developer Community!

Hello, on the digital bot we are passing the menus from messaging flow and from bot it is getting g displayed via quick reply button.. the problem is for one of the case we have multiple options/button with same name and service date.. and it will get displayed to the caller.. at back end submission id will be different for both which we dint want to display.. So we are looking for a way to show name and date in button  . Once they select any of the duplicates button  we need to match its unique id and move forward..  The submission id we dont want to display in button. But have to be used when the respective button. Is clicked...can someone help how do we achieve?

#ArchitectandDesign

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kranthi Muppa
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Hello Kranthi,

I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will be able to assist you with this.