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  • 1.  Digital Botflow - looking for a way to show name and date in button

    Posted 03-17-2026 00:02
    Edited by Samuel Jillard 03-17-2026 06:13

    Hello, on the digital bot we are passing the menus from messaging flow and from bot it is getting g displayed via quick reply button.. the problem is for one of the case we have multiple options/button with same name and service date.. and it will get displayed to the caller.. at back end submission id will be different for both which we dint want to display.. So we are looking for a way to show name and date in button  . Once they select any of the duplicates button  we need to match its unique id and move forward..  The submission id we dont want to display in button. But have to be used when the respective button. Is clicked...can someone help how do we achieve?


    #ArchitectandDesign

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    kranthi Muppa
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  • 2.  RE: Digital Botflow - looking for a way to show name and date in button

    Posted 03-17-2026 15:35

    Hello Kranthi,

    I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will be able to assist you with this.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Digital Botflow - looking for a way to show name and date in button

    Posted 03-18-2026 01:51

    You can solve this by using different payload values for each quick reply button.
    Show only Name + Service Date in the button label, and set the hidden payload to the unique submission ID.

    • User sees: "John Doe – 2024‑10‑15"
    • Bot receives: "submissionId12345"
    • Architect then uses the submission ID after the user clicks the button.

    This allows duplicate visible labels while still keeping a unique ID for backend processing.



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    Cesar Padilla
    INDRA COLOMBIA
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