We have had an issue for some time now with calls going to the Agents VM in Genesys when they miss a call. It does not route the call back into the queue or does it change their status to off queue. Our calls go through Teams then to Genesys. As anyone had this issue before? We have sent console log for review but no answer to why it was working and now it is not.
Thanks
#Integrations------------------------------
Chas Desper
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