The dev center team likes to keep its documentation up to date and GC only supports PCMU for the audio hook integration. Does this help with your original question as well? Or are you still having issues?
Looking forward to hearing from you.
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Cameron Tomlin
Genesys - Employees
Online Community Manager/Moderator
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Original Message:
Sent: 03-21-2024 09:20
From: Alan Klein
Subject: Genesys Audiohook Monitor and Codec Selection - What Codec is used to Stream to the Audiohook Monitor Endpoint?
I found some additional details last evening and want to confirm this is still the case?
Source: https://developer.genesys.cloud/devapps/audiohook/session-walkthrough#audio-streaming
As soon as the client receives an "opened" response, the client starts streaming audio. Audio is sent as binary WebSocket frames containing the raw audio data in the negotiated format. Currently, we support u-Law ("PCMU") and 16-bit linear ("L16"). Servers must understand PCMU as it is the preferred format. PCMU uses half the bandwidth of L16 and has more than sufficient dynamic range for voice audio. Decoding u-Law to linear is stateless and trivial (lookup in a 256 entry table).
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Alan Klein
Cresta Intelligence
Original Message:
Sent: 03-20-2024 16:55
From: Alan Klein
Subject: Genesys Audiohook Monitor and Codec Selection - What Codec is used to Stream to the Audiohook Monitor Endpoint?
I've checked the communities and Genesys documentation / Audiohook Monitor FAQ but I don't see anything mentioned around codecs.
Is the codec determined by the recording codec on the Trunk Screen below? Telephony > External Trunks > Edit External Trunk
#ArchitectureandDesign
#Integrations
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Alan Klein
Cresta Intelligence
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